Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Software
Interests
Timeline
Generic

Clauneisha Hester

Memphis,TN

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical assistant position. Ready to help team achieve company goals.

Recent graduate with foundational knowledge in medical assistanting and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

7
7
years of professional experience

Work History

Apple Specialist

Workfromhomechat
07.2022 - Current
  • Delivered exceptional customer service by assisting customers with product selection and troubleshooting.
  • Maintained in-depth knowledge of Apple products to provide accurate information and recommendations.
  • Trained new team members on operational processes and customer engagement strategies.
  • Collaborated with colleagues to create an inviting store environment that enhanced customer experience.
  • Assisted in developing marketing strategies to increase store visibility and drive customer traffic.

Healthcare Customer Service Representative

Teleperformance USA
01.2019 - 06.2022
  • Assisted patients with inquiries regarding insurance coverage and billing processes.
  • Managed appointment scheduling using electronic health record systems to optimize patient flow.
  • Provided information about healthcare services, ensuring clarity and understanding for patients.
  • Collaborated with medical staff to address patient needs and streamline communication channels.
  • Trained new team members on customer service protocols, fostering a collaborative work environment.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Educated patients on preventive care options, promoting wellness and proactive health management.

Senior Caregiver

Visiting Angles
08.2018 - 01.2019
  • Provided daily assistance with personal care, medication management, and mobility support for clients.
  • Developed personalized care plans in collaboration with families to address individual needs and preferences.
  • Monitored client health conditions, reporting changes to healthcare professionals for timely interventions.
  • Trained junior caregivers on best practices for patient care and safety protocols to enhance service quality.
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

Medical Assistant - Medical Assistant

Concorde Career College
Memphis, TN
10-2025

Hillcrest High School
Memphis, TN
05-2018

Skills

  • HIPAA compliance
  • Appointment scheduling
  • Patient confidentiality
  • Medical billing
  • Healthcare industry
  • Multitasking and organization
  • Customer service
  • Compassionate care

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional

Software

Microsoft

Interests

  • I enjoy helping others and giving back to the community
  • Cooking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Pilates
  • Dancing

Timeline

Apple Specialist

Workfromhomechat
07.2022 - Current

Healthcare Customer Service Representative

Teleperformance USA
01.2019 - 06.2022

Senior Caregiver

Visiting Angles
08.2018 - 01.2019

Medical Assistant - Medical Assistant

Concorde Career College

Hillcrest High School

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