Emilia Gonzalez
Roselle,IL
Summary
Responsible student with great knowledge , time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your facility. Frequently praised as hardworking by peers , I can be relied upon to help your company achieve its goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to make an immediate contribution to your organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Apple Specialist
Apple
07.2022 - 01.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed over 70 customers per day
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally. Increased NPS scores by 10%
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Veterinary Pharmacy Technician
Lombard Veterinary Hospital
03.2023 - Current
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated verification and filling of more than 500daily prescriptions in high-volume pharmacy environment
Pharmacy Technician
Walgreens
11.2020 - 06.2022
- Answered over 30 phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Education
No Degree - Nursing
William Rainey Harper College
Palatine, IL06.2026
High School Diploma -
Fern Creek High School
Louisville, KY05.2022
Skills
Skills : Hospitality and Professionalism,Detail Oriented, Communication and Collaboration Skills, HIPAA, Medical Terminology & Drug Classification Knowledge
Interest: Painting , Gardening , Podcast , Photography & Exploring diverse culinary experiences
Certification
- CPhT - Certified Pharmacy Technician
- Word and Excel Certified
- Cpr Certification
Languages
Spanish
Professional Working
Timeline
Veterinary Pharmacy Technician
Lombard Veterinary Hospital
03.2023 - Current
Apple Specialist
Apple
07.2022 - 01.2024
Pharmacy Technician
Walgreens
11.2020 - 06.2022
No Degree - Nursing
William Rainey Harper College
High School Diploma -
Fern Creek High School
- CPhT - Certified Pharmacy Technician
- Word and Excel Certified
- Cpr Certification
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