Summary
Overview
Work History
Education
Skills
References
Timeline
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Clautrisha Seward

Springfield,MA

Summary

Office professional with over 10+ years of providing a positive customer service experience. Extremely successful at multi-tasking and remaining professional over the phone, in person and through email. Willing and very much eager to help facilitate the admissions process to increase productivity in case loads and to support the community by providing a means of shelter to those in need.

Overview

6
6
years of professional experience

Work History

INSURANCE AGENT

AAA NORTHEAST
08.2022 - 08.2023
  • Adhered to State Regulatory & Compliance Procedures
  • Ability to multi-task and meet deadlines while responding to clients via phone, email and or walk-in
  • Worked well with Quality Assurance and Underwriting departments to minimize errors & omission exposures.
  • Compiled members coverage,rating information, confirmed insurer's underwriting criteria to determine eligibility for Massachusetts Auto Insurance Plan
  • Averaged 30 New Business policies a month for (auto, home & umbrella)
  • Provided Five Star Customer Service to all members to build rapport and to cross sell other products
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments

INSURANCE AGENT

AMICA INSURANCE
11.2021 - 06.2022
  • Property & Casualty Licensed
  • In compliance with state licensing requirements, handles calls and other contacts of modest difficulty to conclusion
  • Followed all agency processes & procedures in quoting and binding coverage
  • Provided members with product and premium proposals that best fit their needs.
  • Gained knowledge of insurance practices & researched underwriting criteria to act as a liaison with other insurance companies.
  • Effectively navigated Amica systems including CARE, Knowledge Management, Policy Center, and billing system.
  • Successfully interviewed members who came in to report accident claims. Recorded necessary statements and submitted proper documentation to Claim Reps.
  • Managed over 50 calls per day
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations
  • Cross-sold insurance products to existing clients to reach sales targets

CUSTOMER SERVICE REP

CITY OF WORCESTER
11.2019 - 06.2020
  • Handled and processed incoming calls from residents regarding complaints against city Streets
  • Processed emergency calls for Street Division teams during inclement weather
  • Assisted residents in purchasing Worcester Recycling Bins
  • Handled cash transaction for Bulk Waste Removal Site.
  • Managed between 80-100 calls per day & emails

ENROLLMENT SPECIALIST/ CUST SERVICE REP

FALLON HEALTH
06.2017 - 03.2018
  • Answered calls to provide claimants with account information
  • Verified identity of callers in accordance to HIPAA
  • Updated member/ and or prospect member personal information in database
  • Processed eligibility for sub-division insurance care for all MassHealth/Medicaid members
  • Processed documentation for eligibility and adhered to MA state regulations & procedures
  • Verified health plan coverages and processed updates to Household demographics.
  • Managed high call volume and assisted with walk-ins
  • Collected premiums on or before effective date of coverage
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints

Education

MADISON PARK HIGH SCHOOL
BOSTON, MA

Skills

  • PROPERTY & CASUALTY LICENSE IN 48 STATES
  • Data Entry
  • Compliance
  • Insurance Verification

References

Available upon request.

Timeline

INSURANCE AGENT

AAA NORTHEAST
08.2022 - 08.2023

INSURANCE AGENT

AMICA INSURANCE
11.2021 - 06.2022

CUSTOMER SERVICE REP

CITY OF WORCESTER
11.2019 - 06.2020

ENROLLMENT SPECIALIST/ CUST SERVICE REP

FALLON HEALTH
06.2017 - 03.2018

MADISON PARK HIGH SCHOOL

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Clautrisha Seward