Karmethia BARNET
Jonesboro,GA
Summary
Dedicated professional with extensive experience in customer service, adept at active listening, problem-solving, and team collaboration. Proficient in managing high volumes of calls and providing accurate information and solutions to meet customer needs. Seeking to leverage skills and experience to excel as a Customer Support Specialist.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
State Farm
10.2022 - Current
- Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time.
- Employed active listening skills to accurately assess customer needs and provide appropriate solutions.
- Established strong relationships with customers through courteous phone interactions and professional follow-up emails.
- Provided accurate information about products and services in response to inquiries from customers.
- Handled customer concerns tactfully, promptly, and with genuine concern for the customer’s problems.
- Performed outbound calls as needed to provide proactive customer service or sales support services.
- Demonstrated excellent customer service skills and problem-solving abilities to address customer inquiries and complaints in a timely manner.
Patient Access Representative
CSM
02.2020 - 10.2022
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Provided excellent customer service to patients and their families.
- Monitored incoming calls from patients, physicians, or other healthcare providers while providing timely responses.
- Processed payments received from patients according to established guidelines for proper accounting procedures.
- Utilized advanced computer systems such as EHRs for accurate documentation of all transactions.
Customer Support Specialist
Proform Finishing
02.2019 - 09.2021
- Compiled detailed reports on all customer interactions using CRM software tools such as Salesforce and Zendesk.
- Efficiently identified customer needs through active listening and questioning techniques.
- Collaborated closely with other departments on issue resolution within established service level agreements.
- Established positive relationships with customers by providing timely, courteous service that exceeded expectations.
- Assisted customers in navigating website features and functions ensuring a seamless user experience.
- Researched complex issues using internal resources or external contacts as necessary.
- Exhibited excellent organizational skills to prioritize tasks, manage time effectively, and meet all deadlines.
- Successfully achieved individual performance goals set by the organization consistently.
Education
High School Diploma -
Benjamin E Mays
Atlanta, Ga05-2016
No Degree - Medical
Breath Of Fresh Air
04-2024
Skills
- Property & Casualty License in 48 states
- Active listening
- Time management
- Data entry
- Problem-solving
- Critical thinking
- Computer proficiency
- Decision-making
- Team collaboration
- Adaptability and flexibility
- Customer service
Timeline
Customer Service Representative
State Farm
10.2022 - Current
Patient Access Representative
CSM
02.2020 - 10.2022
Customer Support Specialist
Proform Finishing
02.2019 - 09.2021
High School Diploma -
Benjamin E Mays
No Degree - Medical
Breath Of Fresh Air