Clauzell Stevens
Montgomery,AL
Summary
Dynamic In Home Solutions Manager at AT&T with proven expertise in team leadership and strategic planning. Consistently exceeded sales goals while enhancing customer relationship management. Skilled in technical troubleshooting and project management, fostering a high-performance culture that drives results and maximizes efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
In Home Solutions Manager
AT&T
Atlanta, Ga
05.2024 - Current
- Led and coached a team of sales consultants in AT&T’s In-Home Experience (IHX) program, driving performance in mobile, broadband, and entertainment solutions.
- Delivered strategic sales planning, performance management, and development for direct reports, fostering a high-performance culture.
- Executed daily operations, including customer appointment scheduling, route optimization, and field support to maximize efficiency and customer satisfaction.
- Trained new team members on AT&T product knowledge, sales techniques, and customer engagement standards.
- Consistently exceeded team sales goals and KPIs, ranking in the top district performance tier.
- Collaborated with retail and territory leadership to align market strategies and expand customer reach.
- Maintained strict compliance with operational protocols, safety guidelines, and AT&T brand standards.
Tactical Power Generation Specialist (91D)
Army National Guard
Alabama
02.2023 - Current
- Operate, maintain, and repair tactical power generation equipment and associated systems in support of military operations and mission readiness.
- Conduct preventive maintenance checks and services (PMCS) on generators, distribution panels, and power units ranging from 5kW to 200kW.
- Troubleshoot electrical and mechanical faults to minimize downtime and ensure equipment reliability under field conditions.
- Maintain readiness through regular training on safety, logistics, and power distribution in austere and high-pressure environments.
- Support logistics, convoy, and field deployment operations with a focus on mission-critical power supply and infrastructure.
- Hold active Secret Security Clearance; comply with all DoD security and safety protocols.
Financial Relationship Consultant
Regions Bank Financial
04.2022 - 05.2024
- Coordinate and conduct new customer relationships and to expand existing customer relationships.
- Educate and counsel customers on Regions Consumer and Business products and services, including all loan and deposit types.
- Educate customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking.
- Provide a consistent optimal customer experience, including handling customer’s transactional needs.
- Prepare financial reports and other account analysis documentation to corporate office.
Sales Consultant
AT&T
11.2019 - 04.2022
- Assessed and processed diagnostics tests for hardware and software repairs.
- Prepared and processed damaged property claim reports.
- Negotiated payment arrangements with claimants.
- Assessed product value for damaged property claims and upgrades.
- Increased accurate installation of required systems, and ensure that they are properly tested.
- Installed and upgraded software, implement file backups, and configure applications.
- Researched claim forms and other records to determined insurance coverage.
- Decreased turnaround time to respond to customer inquiries and/or work orders requested for additional tech support.
- Facilitated training to communicate complex concepts, technology updates, and technological equipment software.
Resource Aide
Montgomery Public School Systems
Montgomery, AL
06.2017 - 11.2019
- Coordinated and managed day-to-day classroom activities, workshops, and social events.
- Documented daily operations reports.
- Registered, filed, and maintained patient medical records.
- Coordinated meetings with students, parents and the leadership team.
- Increased student engagement.
Game Attendant
Wind Creek Casino
08.2015 - 02.2018
- Conducted diagnostics tests for network issues and updated gaming software.
- Configured and installed gaming machine, network operating systems and applications software on a wide range of configurable devices.
- Provided functional, technical, and analytic expertise and advice to the IT Leadership and staff regarding design, development, integration, operation, management, and system maintenance.
- Documented, verified and reviewed game system damages.
- Trained staff on troubleshooting, ticket installations and preventative game system maintenance.
Education
Bachelor of Science - Criminal Justice
Alabama State University
Montgomery, AL01-2012
High School Diploma -
Prattville High School
06.2006
Skills
- Customer relationship management
- Team leadership
- Technical troubleshooting
- Project management
- Conflict resolution
- Strategic planning
Certification
CompTIA SecAI+
Timeline
In Home Solutions Manager
AT&T
05.2024 - Current
Tactical Power Generation Specialist (91D)
Army National Guard
02.2023 - Current
Financial Relationship Consultant
Regions Bank Financial
04.2022 - 05.2024
Sales Consultant
AT&T
11.2019 - 04.2022
Resource Aide
Montgomery Public School Systems
06.2017 - 11.2019
Game Attendant
Wind Creek Casino
08.2015 - 02.2018
Bachelor of Science - Criminal Justice
Alabama State University
High School Diploma -
Prattville High School