Clay Bowen
Hot Springs,AR
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operating Engineer
Helena Regional Medical Center
Helena, AR
07.1999 - 05.2010
- Demonstrated strong problem-solving skills by quickly identifying issues during equipment operation, implementing corrective actions to prevent further complications or potential hazards arising within the work environment.
- Enhanced equipment performance by implementing preventive maintenance procedures and addressing issues promptly.
- Incorporated industry best practices into daily operations, staying updated on new technology advancements and trends.
- Contributed to successful projects completion with effective communication between architects and .contractors
- Boiler operations , Hvac Systems, Nurse Call Systems, BluePrint reading.
Facility Engineer / Supervisor
CHI St Vincent Hot Springs
Hot Springs, AR
05.2010 - Current
- Managed capital projects for facility upgrades, ensuring timely completion and minimal disruption to operations.
- Performed root cause analysis on recurring issues within the facilities infrastructure to develop long-term resolutions.
- Developed safety protocols, reducing workplace accidents and maintaining compliance with regulatory standards.
- Maintained accurate records of facility repairs and maintenance activities, supporting effective budget management.
- BluePrint reading for projects inhouse and outside contractors for repairs or upgrades.
- Maintain Boiler Operations, Nurse Call Systems, Electrical, Plumbing, Fire Alarms, Hvac Systems,
- Supervision of inhouse Facility Maintenance Staff that maintains systems stated above.
Manager
Bluesky Vacation Homes
Hot Springs, AR
01.2012 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions
- Work with Customers over the phone and F2F to solve issues that arise and handle immediately to minimize downtime.
Owner and Operator
Feathered Fury Calls
Hot Springs, AR
09.2012 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team member.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Associates Technical Degree - Engineering Technology
Phillips Community College of The University of Arkansas
Helena, AR06.2004
Certification
State of Arkansas High Pressure Boiler License, EPA Section 608 Certification, Certified Healthcare Physical Environment Worker
Timeline
Owner and Operator
Feathered Fury Calls
09.2012 - Current
Manager
Bluesky Vacation Homes
01.2012 - Current
Facility Engineer / Supervisor
CHI St Vincent Hot Springs
05.2010 - Current
Operating Engineer
Helena Regional Medical Center
07.1999 - 05.2010
Associates Technical Degree - Engineering Technology
Phillips Community College of The University of Arkansas
State of Arkansas High Pressure Boiler License, EPA Section 608 Certification, Certified Healthcare Physical Environment Worker