Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Volunteer Experience
Extra Curricular Activities
Timeline
Generic

Clay Cockerill

Hot Springs,Arkansas

Summary

Energetic and dependable worker skilled in delivering compassionate, individualized care to my guests while being attentive and prioritizing their needs. After more than a year and a half of customer service experience, I am proficient in engaging with people from diverse backgrounds, resolving concerns, and maintaining professionalism in fast-paced environments, where multitasking and time-management are vital skills honed over time. By working different positions in the same industry, I have strong team collaboration skills and better understand the importance of working together and ways to do so more effectively.

Overview

2
2
years of professional experience

Work History

Server

Red Lobster
Hot Springs, AR
01.2023 - 08.2024
  • Maintained a high standard of customer service, with the best Guest Satisfaction Survey results multiple times in a row, scoring 100% for attentiveness and pace.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Carried out opening, closing, and shift-change duties to keep the restaurant working efficiently and the teams ready to meet customer needs.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner; upsold high-profit items, such as appetizers and mixed drinks, to enhance sales numbers.

Host

Red Lobster
Hot Springs, AR
06.2022 - 01.2023
  • Provided excellent service by ensuring customer satisfaction and a high-quality experience, with friendly and supportive customer service skills that increased demand for items and encouraged repeat customers.
  • Communicated effectively with servers, kitchen staff, and management to coordinate guest needs, and made sure tables were always available for new guests to receive high-quality customer service from their server.
  • Resolved guest inquiries and concerns promptly and professionally to enhance customer satisfaction by taking phone calls, setting up reservations for large parties, and providing information about the menu.

Education

Bachelor of Science - Nursing

Henderson State University
Arkadelphia, AR
05-2025

High School Diploma -

Lakeside High School
Hot Springs, AR
05-2020

Skills

  • Maintaining food safety and meeting the guests' specific needs
  • Customer service
  • Handling difficult situations by de-escalating situations
  • Food sales and promotion
  • Attending to multiple customers through multitasking

Affiliations

  • Pickleball
  • Basketball
  • Piano
  • Painting

Accomplishments

  • Zoology Award (Henderson State University, 2021)
  • Outstanding Sophomore AwardBiological Sciences Challenge Scholarship (Henderson State University, 2021)
  • Sophomore Centurium Scholarship
  • Honor roll for A's and B's (9-12th grade)
  • All-Region Band Award (9-11th grade)
  • Admission into the MASH Program at CHI St. Vincent Hospital President's award (2020)
  • National Park's President's Award (11th grade)
  • AP Chemistry Excellence Award (11th grade)

Volunteer Experience

  • Helped set up party arrangements to celebrate Christmas for elementary students, as I was elected Treasurer senior year
  • Contributed as an honorable member of the National Spanish Honor Society by donating money, clothes, etc., to poor, Hispanic children in need of said items.
  • Volunteered for the Humane Society by doing multiple tasks like cleaning up the building and taking out loads of trash to the garbage disposal.

Extra Curricular Activities

  • Tribeta Club (2021-2023)
  • Biology Club (2021-2023)
  • Pre-med Club (2020-2023)
  • National Honor Society (11-12th grade)
  • Spanish Honor Society (10-12th grade)
  • Band (9-11th grade)

Timeline

Server

Red Lobster
01.2023 - 08.2024

Host

Red Lobster
06.2022 - 01.2023

Bachelor of Science - Nursing

Henderson State University

High School Diploma -

Lakeside High School

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Clay Cockerill