Clay Jardine
Georgetown ,Guyana
Summary
Hardworking and passionate individual offering two years of experience in passenger/customer service, wheelchair and baggage handling. Always willing to learn and maintain a professional demeanor even under stressful circumstances. Willing to work as a team player and always willing to go above and beyond the call of duty to provide a good customer experience and service towards the industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
New Timehri Handling Service
07.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, as well as following all applicable procedures to ensure a safe and efficient service to customers
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Identified unsafe and unhealthy workplace or hazard to enforce a safe and healthy work environment
- Maintained compliance with company policies, objectives and communication goals
- Maintaining through knowledge of policies and procedures to meet JetBlue requirements
- Examining customers documents, tickets and baggage discrepancies to ensure customers have valid information about there travel and following airline travel policies.
Wheelchair Agent
New Timehri Handling Service
04.2022 - 07.2023
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
Education
Friendship Secondary School
Skills
- Personalized Customer Service
- Problem-solving abilities
- Effective Listening
- Critical Thinking
- Data Entry
- Payment Processing
- Documentation
- Data Collection
- Spreadsheets
- Sabre Interact
- Team Coordination
- Safety standards and protocols
- Baggage handling requirements
- Written communication
- Teamwork and collaboration
- Dependable and responsible
- Baggage Services
- Computer Proficiency
Certification
- Airside and ramp safety awareness
- Customer service
- Dangerous goods awareness
- Human factors
- Wheelchair and Aircraft appearance procedures
- Airport Operations
- Emergency Response
- Sabre Interact
- Airport policies and procedures
- Completion Initial Airport Operations Training (JetBlue)
- Ground Personnel Aviation Security Awareness
Timeline
Customer Service Representative
New Timehri Handling Service
07.2023 - 06.2024
Wheelchair Agent
New Timehri Handling Service
04.2022 - 07.2023
Friendship Secondary School