Stefanie Baldwin
Rock View,WV
Summary
Service-focused customer representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Diligent CSA skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Successful CSR with 8 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Medusind
Remote
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Advocate
CareFirst BlueCross BlueShield
Remote, WV
06.2022 - 02.2023
- Help a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promote superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Support call center associates by taking on calls, handling complex concerns and achieving customer satisfaction targets.
- Build long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Bank Teller
First Community Bank & Trust
Oceana, WV
12.2018 - 03.2020
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Photographer
Olan Mills Photography
Bluefield, WV
10.2006 - 01.2011
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned and uploaded photographs for publication.
Customer Service Associate
Kmart
Bluefield, WV
08.2000 - 09.2003
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
N/A - Education
Concord University
Athens, WV06.2013
Diploma -
Bluefield High School
Bluefield06.2002
Skills
- Provider Enrollment
- Customer Data Confidentiality
- Account Management
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Customer Account Management
- Personalized Customer Service
- Customer Service Enhancement
- Calm and Professional Under Pressure
- Call Center Customer Service
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Call Documentation
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Customer Service and Assistance
- Teller Transactions
- Credit Card Payment Processing
- Information Inputting
- Credit and Debt Card Processing
- Benefits Explanations
- Cash Register Operations
Additional Information
As you will see, I took many years off between positions. I did this to raise my boys. I have 3 boys and I was a stay at home mom for most of their childhoods.
Timeline
Customer Service Representative
Medusind
04.2023 - Current
Customer Service Advocate
CareFirst BlueCross BlueShield
06.2022 - 02.2023
Bank Teller
First Community Bank & Trust
12.2018 - 03.2020
Photographer
Olan Mills Photography
10.2006 - 01.2011
Customer Service Associate
Kmart
08.2000 - 09.2003
N/A - Education
Concord University
Diploma -
Bluefield High School