Khalia Coleman
Summary
Experienced Credentialing Specialist adept at conducting application reviews and primary source verifications. Excellent relationship-building, problem-solving and communication skills.
Overview
3
3
years of professional experience
Work History
Collections Service Representative
Flagstar Bank
Troy, MI
10.2021 - Current
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
- Handled 100 outbound and inbound calls daily with the goal of collecting the owed debt.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Helped clients plan payoffs for home equity, mixed-use, and multi-family loans.
Contract Scheduling Coordinator
JRW Services
11.2021 - 01.2022
- Confirmed appointments, communicated with clients and candidates on schedules, changes, and travel updates.
- Scheduled and confirmed appointments and meetings for senior management team and recruitment.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Coordinated travel accommodations, agenda, and transportation for onsite interviews.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept records in CRM to maintain customer data.
Contract Credentialing Specialist
WPS Health Solutions
Hampton, VA
12.2019 - 09.2021
- Maintained informational resources, tracking and documenting requests for updates, certification, and credentialing..
- Checked applications for missing information and organized all paperwork.
- Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
- Confirmed facility and user credentials to initiate and maintain registration and enrollment processes.
- Completed enrollments into Medicaid, and private insurance plans..
- Obtained NPI numbers for providers and facilities and update existing profiles.
- Improved office efficiency by effectively managing internal communications and correspondence.
Insurance Verification Specialist
Sentara Norfolk General Hospital
01.2019 - 04.2019
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Followed specific security rules and guidelines to protect patient medical records and payment card information.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Handled billing related activities focused on medical specialties.
- Performed verification of Medicare coverage.
- Pulled patient files and forwarded to appropriate offices for processing.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Assisted with hospital admissions and paperwork.
- Prepared new charts, updated existing charts and managed records transfers between offices.
Education
Associate of Science - Health Sciences
Thomas Nelson Community College
Skills
- Handling Customer Complaints
- Microsoft Office Suite
- Schedule Coordination
- Adaptable and Resilient
- Attention to Detail
- Meeting Coordination and Support
- Multitasking and Prioritization
- Documentation and Recordkeeping
- Medicaid Knowledge
- Coverage and Authorizations
- Medical Billing
- Epic Systems
- Appointment Scheduling
- Provider Enrollment
- Credential Verification
- Credentialing Requirements
- Credentialing Policies
Timeline
Contract Scheduling Coordinator
JRW Services
11.2021 - 01.2022
Collections Service Representative
Flagstar Bank
10.2021 - Current
Contract Credentialing Specialist
WPS Health Solutions
12.2019 - 09.2021
Insurance Verification Specialist
Sentara Norfolk General Hospital
01.2019 - 04.2019
Associate of Science - Health Sciences
Thomas Nelson Community College
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