Clay Morgan
Server Administrator
Huntsville,AL
Summary
Dynamic IT professional with extensive experience at Galapagos Federal Systems, LLC, excelling in remote support and network configuration. Proven track record in enhancing customer satisfaction through effective troubleshooting and maintenance. Strong communicator adept at building relationships, ensuring seamless operations, and implementing software updates to optimize performance.
Overview
27
27
years of professional experience
6
6
Certifications
Work History
Computer Support Specialist Advanced
Galapagos Federal Systems, LLC
09.2018 - Current
- Resolved computer and system networking problems to maintain user productivity.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Culled technology knowledge to perform IT troubleshooting, restoration, and maintenance services to maintain organizational performance levels.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
Senior Network Engineer
NCI Inc.
10.2004 - 09.2018
- Backed up support desk team to handle user problems and technical concerns.
- Configured, tested and maintained LAN/WAN components and connections.
- Built and improved network documentation and training procedures to lead successful team completing high-quality work.
- Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
Network Technician
Northrop Grumman
04.2001 - 2004
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Performed tracing and patching operations for copper networks.
- Configured, monitored and maintained email applications and virus protection software.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
Help Desk Support Specialist
Litton PRC
05.1998 - 04.2001
- Maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
No Degree - Network And System Administration
Seminole State College of Florida
Sanford, FL 05.2001 -
High School Diploma -
Lyman High School
Longwood, FL 05.2001 -
Skills
Remote support
Certification
CompTIA A+
Timeline
Computer Support Specialist Advanced
Galapagos Federal Systems, LLC
09.2018 - Current
Senior Network Engineer
NCI Inc.
10.2004 - 09.2018
No Degree - Network And System Administration
Seminole State College of Florida
05.2001 -
High School Diploma -
Lyman High School
05.2001 -
Network Technician
Northrop Grumman
04.2001 - 2004
Help Desk Support Specialist
Litton PRC
05.1998 - 04.2001
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