Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Jackson

Texas City,TX

Summary

A highly motivated employee with no management experience and have a desire to take on new challenges. Information Technology with 10 years of experience technical documentation for hardware deployment, software installation and troubleshooting procedures, increasing the efficiency among 500 employees.

Overview

5
5
years of professional experience

Work History

Computer Support Specialist/ Training Specialist

City Of La Porte
La Porte , TX
2020.03 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Content Specialist

4d Technology
Bedford , NH
2019.04 - 2020.01
  • Developed content strategies and editorial calendars for multiple websites.
  • Edited existing content to ensure accuracy, consistency and quality standards are met.
  • Formulated strategies for improving customer engagement through email campaigns.
  • Maintained library of digital assets such as images, videos, audio files.
  • Ensured all published materials adhere to corporate branding guidelines.
  • Tracked progress of projects against timelines established in the editorial calendar.
  • Proposed creative ideas to engage followers with different content types and formats.

Education

Bachelor of Science - Information Technology

American InterContinental University
Schaumburg, IL
2004-12

Electrical, Electronics Engineering Technologies

ITT Technical Institute - Indianapolis
Indianapolis, IN
1999-05

Skills

  • Hardware Repair
  • Application support
  • Maintenance Scheduling
  • Software Updates
  • Remote Support
  • Network configuration
  • System diagnostics
  • Security Protocols
  • User Training
  • Content Management Systems
  • Project management abilities
  • Research
  • Content Strategy
  • Adobe Creative Suite

Timeline

Computer Support Specialist/ Training Specialist

City Of La Porte
2020.03 - Current

Content Specialist

4d Technology
2019.04 - 2020.01

Bachelor of Science - Information Technology

American InterContinental University

Electrical, Electronics Engineering Technologies

ITT Technical Institute - Indianapolis
Leslie Jackson