Leslie Jackson
Texas City,TX
Summary
A highly motivated employee with no management experience and have a desire to take on new challenges. Information Technology with 10 years of experience technical documentation for hardware deployment, software installation and troubleshooting procedures, increasing the efficiency among 500 employees.
Overview
5
5
years of professional experience
Work History
Computer Support Specialist/ Training Specialist
City Of La Porte
La Porte , TX
03.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Content Specialist
4d Technology
Bedford , NH
04.2019 - 01.2020
- Developed content strategies and editorial calendars for multiple websites.
- Edited existing content to ensure accuracy, consistency and quality standards are met.
- Formulated strategies for improving customer engagement through email campaigns.
- Maintained library of digital assets such as images, videos, audio files.
- Ensured all published materials adhere to corporate branding guidelines.
- Tracked progress of projects against timelines established in the editorial calendar.
- Proposed creative ideas to engage followers with different content types and formats.
Education
Bachelor of Science - Information Technology
American InterContinental University
Schaumburg, IL12-2004
Electrical, Electronics Engineering Technologies
ITT Technical Institute - Indianapolis
Indianapolis, IN05-1999
Skills
- Hardware Repair
- Application support
- Maintenance Scheduling
- Software Updates
- Remote Support
- Network configuration
- System diagnostics
- Security Protocols
- User Training
- Content Management Systems
- Project management abilities
- Research
- Content Strategy
- Adobe Creative Suite
Timeline
Computer Support Specialist/ Training Specialist
City Of La Porte
03.2020 - Current
Content Specialist
4d Technology
04.2019 - 01.2020
Bachelor of Science - Information Technology
American InterContinental University
Electrical, Electronics Engineering Technologies
ITT Technical Institute - Indianapolis
Similar Profiles
Michael GrimesMichael Grimes
Peace Officer at City Of La PortePeace Officer at City Of La Porte
Makenzie TraylorMakenzie Traylor
Lifeguard at City of La Porte Parks and RecreationLifeguard at City of La Porte Parks and Recreation
Ayla RuffinAyla Ruffin
Swim Instructor at City Of La PorteSwim Instructor at City Of La Porte