CLAY SCANLAN
Massapequa,NY
Summary
Dynamic leader with extensive business development experience, emphasizing profit and loss management. Core competencies include strategic planning, operational efficiency, and staff development, leading to significant operational improvements and increased profitability. Proven track record in optimizing processes and enhancing logistical operations while fostering a collaborative work environment. Committed to driving overall business performance through innovative problem-solving and effective leadership.
Overview
21
21
years of professional experience
Work History
Director of Operations
ZJ EVENTS
Garden City, NY
01.2020 - 01.2025
- Maximized efficiency and profitability by refining planning and execution strategies, resulting in $428,000 in revenue growth in 2024.
- Established and strengthened client relationships to guarantee the successful execution of trade show management for major events.
- Coordinated cross-functional teams, facilitating seamless coordination across departments to deliver exceptional service and exceed client expectations on time and within budget
- Managed vendor relationships and negotiations, acquiring favorable contracts and ensuring the timely delivery of high-quality services and products, while maintaining cost efficiency for event operations
- Directed the operations and logistics of a multi-million dollar business.
Exhibitor Relations and Sales Specialist
ZJ EVENTS
Garden City, NY
07.2019 - 11.2024
- Developed and implemented strategies to attract new clients and expand market presence, aligning team goals with business objectives.
- Closed presenting sponsorship agreements for events over four years.
Business Development
M&J INNOVATIONS INC
Norwood, NJ
09.2018 - 01.2019
- Researched, identified, and qualified prospective clients for trade show service utilization, leading to increased sales opportunities
- Developed customized sales strategies based on individual client needs and market opportunities
Account Executive & Project Manager
SKYLINE NEW YORK, WATSON PRODUCTIONS, A'LA GATE CARTE
Hauppauge, NY
01.2015 - 08.2018
- Managed project timelines, budgets, and resource allocation, assuring on-time and within-budget project completion
- Prepared and presented detailed budget estimates, progress reports, and cost tracking documentation
- Collaborated with vendors and internal stakeholders, maintaining relationships and securing favorable terms
Manager of Customer Service
CALICO COTTAGE
Amityville, NY
04.2006 - 09.2014
- Achieved consistent revenue growth exceeding quota expectations during industry turbulence, while competitors faced negative trends
- Managed international partnerships with distributors across EMEA, ASPAC, and the Americas, providing strategic guidance on new product offerings and marketing strategies
- Accountable for overall team efficiency and managed workflow for a 93% customer satisfaction rate as reported by independent auditors
- Cultivated 75% cooperation rate amongst a diverse customer group, exceeding industry standard by 60%
- Supported external sales representatives of international markets with over 35 locations in the US and Canada
- Oversaw over 200 daily inquiries, from order placement to supply chain management, driving efficiency
- Maintained a 100% staff retention rate for eight consecutive years
Inside Sales Consultant
CALICO COTTAGE
Amityville, NY
04.2004 - 04.2006
- Strategized and executed innovative sales plans, achieving consistent year-over-year revenue growth for Calico products in domestic markets
- Consistently exceeded sales goals, bringing in 5-10 new qualified clients per month through strategic sales tactics
- Spearheaded a successful campaign to test and secure one of Calico's largest premier accounts, with over 30 locations
- Identified and qualified prospective clients with a focus on specific business needs
- Brought in 5-10 new qualified clients per month, resulting in $50k average investment per client
Education
B.S. - Hotel and Restaurant Management
UNIVERSITY OF MISSOURI
Columbia, MO12.1992
Skills
- Project Planning
- Budgeting
- Scheduling
- Vendor Management
- Timeline Management
- Cross-functional Team Leadership
- Event Logistics Management
- Client Acquisition
- Lead Generation
- Sales Strategy
- Consultative Sales
- Territory Management
- Revenue Growth
- Strategic Partnerships
- Key Account Management
- Client Retention
- Relationship Building
- Customer Service
- Contract Negotiation
- Strategic Planning
- Team Leadership
- Staff Development
- International Supply Chain
- Logistics
- Forecasting
- Process Improvement
- Microsoft Office Suite
- HubSpot
- Swoogo
Languages
Spanish
Limited
Timeline
Director of Operations
ZJ EVENTS
01.2020 - 01.2025
Exhibitor Relations and Sales Specialist
ZJ EVENTS
07.2019 - 11.2024
Business Development
M&J INNOVATIONS INC
09.2018 - 01.2019
Account Executive & Project Manager
SKYLINE NEW YORK, WATSON PRODUCTIONS, A'LA GATE CARTE
01.2015 - 08.2018
Manager of Customer Service
CALICO COTTAGE
04.2006 - 09.2014
Inside Sales Consultant
CALICO COTTAGE
04.2004 - 04.2006
B.S. - Hotel and Restaurant Management
UNIVERSITY OF MISSOURI
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