Microsoft Excel
Clay Themm
Security Officer
West Des Moines,IA
Summary
Control Room Supervisor with significant expertise in managing and monitoring multifaceted control systems. Strong background in coordinating operational procedures, enforcing safety regulations, and leading high-performance teams. Demonstrated ability to optimize system performance and improve process efficiency while ensuring compliance with industry standards. Proven track record of enhancing productivity, reducing downtime, and maintaining overall workflow integrity.
Highest position on my team, where I managed and monitored my team to insure that we provide an efficient, professional and organized environment for our clients and their needs.
Created a management style that created a higher moral value for our team, as well as having one of the longest run teams on our shift for the past 2 years, opposed to other shifts on location.
Have basic knowledge of cabling, data bearing devices and computer systems and have a strong desire to learn hands on skills with this knowledge that I learned of my own initiative.
Overview
14
14
years of professional experience
Work History
Control Room Supervisor
Securitas Security Services USA
West Des Moines, IA
07.2021 - Current
- Supervised the daily activities of a team of control room operators.
- Trained new staff on how to operate security systems and equipment.
- Maintained detailed records of incidents and events in the control room logbook.
- Ensured that all safety protocols were followed at all times within the control room environment.
- Responded quickly and effectively to emergency situations, ensuring appropriate action is taken.
- Supervised technician work activities to support equipment operation in accordance with policies and procedures supporting environmental and radiation safety.
Assistant Guest Service Manager
Target
Urbandale, IA
10.2018 - 10.2019
- Assisted in the development and implementation of customer service policies, procedures, and standards.
- Developed strategies for enhancing customer loyalty and satisfaction levels.
- Coordinated with other departments to ensure that all guest needs are met in a timely manner.
- Managed team members' schedules to ensure adequate coverage during peak hours.
- Responded to guests, including email, telephone, and in-person inquiries.
Education
High School Diploma -
Home Schooled
Clive, IA06-2011
Skills
- Incident Reporting
- Team Leadership
- Teamwork and Collaboration
- Team building
- Operational Recordkeeping
- Task Prioritization
- Emergency Management
- Emergency Response
- Systems Monitoring
- Problem-solving aptitude
- Alarm response
- Quality Control
- Professional Demeanor
Accomplishments
- Was given an award for volunteering at a camp for children in the foster care system for over 10 years in 2023.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Word
Interests
Building Computers
Wildlife Photography
Wood working
Timeline
Control Room Supervisor
Securitas Security Services USA
07.2021 - Current
Assistant Guest Service Manager
Target
10.2018 - 10.2019
High School Diploma -
Home Schooled
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