Claynija Lundy
Magnolia
Summary
Dynamic Team Leader Manager at Charlotte Russe with a proven track record in customer service excellence and cash handling. Skilled in enhancing customer satisfaction through effective communication and sales strategies. Recognized for maintaining high service standards and fostering a collaborative team environment, ensuring operational efficiency and a positive shopping experience.
Overview
3
3
years of professional experience
Work History
Team Leader Manager
Charlotte Russe
Houston
09.2024 - Current
- Resolved customer complaints effectively while maintaining high service standards.
- Assisted customers with inquiries and provided knowledgeable support to enhance satisfaction.
- Engaged customers in meaningful conversations using strong interpersonal skills.
- Maintained accurate transaction records to ensure financial accountability.
- Adhered to security protocols while managing large cash transactions.
- Provided exceptional face-to-face and phone service to all customers.
- Ensured a clean working environment to promote a positive atmosphere.
Sales Associate
Charlotte Russe
Houston
09.2022 - 09.2024
- Delivered exceptional customer service by greeting customers and addressing inquiries promptly.
- Maintained comprehensive knowledge of store merchandise and policies to assist customers effectively.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in payments.
- Executed cashier duties, including accepting payments, issuing receipts, and providing change.
- Restocked shelves proactively to maintain optimal inventory levels for customer satisfaction.
- Assisted customers in locating products and provided informed product recommendations.
Education
High School Diploma -
Westfield Highschool
Houston, TX06-2024
Skills
- Customer service and support
- Cash handling and point-of-sale operation
- Sales strategies
- Inventory management
- Customer relationship management
- Cleaning and sanitizing practices
- Physical stamina
- Team collaboration
Timeline
Team Leader Manager
Charlotte Russe
09.2024 - Current
Sales Associate
Charlotte Russe
09.2022 - 09.2024
High School Diploma -
Westfield Highschool
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