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Associate Principal Engineer

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Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Dynamic leader with a proven track record at Raleys, excelling in customer service management and team motivation. Spearheaded initiatives that significantly enhanced customer satisfaction and team efficiency. Skilled in customer engagement and multitasking, adept at fostering a culture of continuous improvement and collaboration. Achieved notable increases in team performance and customer retention through innovative strategies and personalized follow-up.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Enthusiastic Customer Service Specialist with more than 13 years of customer service and team lead management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with clients / customers.
Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers with active listening and analytical problem-solving skills. Operates at high level to consistently meet or exceed business quality and productivity standards.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Aspiring to secure a position in IT or non-technical roles within an innovative organization where I can apply my technical background, strong problem-solving skills, and hands-on experience in manufacturing and operations. Eager to contribute to a collaborative environment, grow professionally, and support organizational goals through dedication and adaptability.


Marcia Warden

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Customer Service Team Leader

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Customer Service Team Leader

General Manager

GED -

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