CLAYSON DUNLAP
Effie,LA
Summary
Seasoned IT professional and effective leader, excelled as a Technical Supervisor at Kinetix Technologies, with proven capabilities in project management and technical troubleshooting. Demonstrates a robust blend of strategic planning and customer service acumen, ensuring successful project execution and client satisfaction. Expert in server and network infrastructure, with a track record of enhancing system reliability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Radio Technician/CST II
Kay Radio/MCA
04.2024 - Current
- Maintained accurate inventory of radio equipment, ordering replacement parts as needed to minimize downtime.
- Improved overall network performance by diagnosing and troubleshooting technical issues in a timely manner.
- Kept working areas clean, safe and stocked with appropriate equipment and supplies to meet expected shop and customer demands.
- Optimized operations by performing system upgrades, troubleshooting component failures and installing approved system modifications.
Technical Supervisor / Project Manager
Kinetix Technologies
08.2021 - 04.2024
- Directed all technical resources under the CTO
- Provided technical advice and guidance to other employees
- Ensured completion of tasks efficiently and correctly
- Acted on tier3 issues
- Managed all backups and disaster recovery efforts
- Oversaw all projects from start to finish, including presales, project walkthroughs, designs, scope of work, and stakeholder communication
- Served as the HIPAA Compliance Officer (Compliancy Group)
Network Administrator
Kinetix Technologies
05.2017 - 08.2021
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Implemented network security measures to minimize data loss.
Level2 Field Technician
Detel Computer Solutions
04.2011 - 03.2014
- Completed on-site and remote repair work/troubleshooting
- Troubleshot software and hardware issues
- Ordered parts for faulty computers to repair
- Remotely fixed, cleaned, and repaired computers
Cashier
Effie Grocery
05.2010 - 02.2011
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
Bridge Welder
Gilchrist Construction
08.2008 - 04.2010
- Welded components in flat, vertical, and overhead positions
- Utilized a variety of welding processes such as MIG, TIG, and stick welding
- Operated welding equipment in a safe and efficient manner to ensure quality welds
Education
GED -
CLTCC
04.2008
Skills
- Extensive experience in the IT industry
- Strong troubleshooting skills
- Excellent customer service skills
- Proficient in installing and configuring hardware and software
- Knowledgeable in server maintenance
- Familiar with all aspects of networking, firewalls, and switching
- Proficient in N-Able Manager, N-Able automation configuration, and patch management
- Experienced with KnowBe4 Manager
- Quest Backup and Recovery Knowledge
- SonicWALL configuration knowledge
- Extreme Switching and configuration
- Managing Sentinel One
- Setting exclusions inside AV and building reports on compromises
- Server building from scratch, from hardware to full functioning environments, including hospitals, government facilities, etc
- Technical Support
- Network configuration
- Customer support
- Remote support
- Network troubleshooting
- Network maintenance
- Help desk operations
- Application installations
- Wireless networking
- IT documentation
- IT asset management
- Network security
Certification
- A+
- Net+
- Security+
- HIPAA Compliance Officer (Kinetix, Compliancy Group)
Timeline
Radio Technician/CST II
Kay Radio/MCA
04.2024 - Current
Technical Supervisor / Project Manager
Kinetix Technologies
08.2021 - 04.2024
Network Administrator
Kinetix Technologies
05.2017 - 08.2021
Level2 Field Technician
Detel Computer Solutions
04.2011 - 03.2014
Cashier
Effie Grocery
05.2010 - 02.2011
Bridge Welder
Gilchrist Construction
08.2008 - 04.2010
GED -
CLTCC
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