Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
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Clayton Balch

Verona,NJ

Summary

Highly accomplished Account Manager with 10+ years of experience managing large, high-value accounts at Amazon and Transfix. Proven ability to drive revenue growth, build C-suite relationships, and implement successful account strategies. Adept at leveraging technology and collaborating cross-functionally to achieve exceptional results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Strategic Account Manager

Amazon
New York, NY
05.2024 - Current
  • Managed a portfolio of 40 key accounts, generating $165 million in annual revenue, and achieving a 22% year-over-year increase through strategic account planning, building deep relationships with key stakeholders, ensuring high levels of client satisfaction, and proactive identification of growth opportunities.
  • Created the "SAM Starter Kit" and "SAM Onboarding Guide" to streamline the onboarding process and accelerate account manager time-to-value, resulting in a 15% increase in account program adoption and a 35% reduction in time-to-value.
  • As the Account Management AI Subject Matter Expert, I developed the "Account Management AI Playbook" and "Resource Center," which are used in over 50 account calls, leading to a 10% increase in calls per account manager and improved team efficiency.

Strategic Enterprise Account Manager

Transfix
New York, United States
09.2023 - 05.2024
  • Generated over $250 million in revenue in 5+ years by building C-suite relationships, overseeing account health, optimizing profitability, and executing strategic action plans. Consistently exceeded targets with both enterprise and SMB accounts, achieving the highest revenue generation record in Transfix's 10-year history.
  • Owned successful commercial outcomes that generated tens of millions of dollars per year, demonstrating leadership and team management skills.
  • Tracked client health through data analytics, identified areas for improvement, and optimized customer KPIs. These efforts resulted in a 100% account retention rate and 0% churn over 3 years, showcasing exceptional client relationship management.
  • Conducted 100+ successful customer meetings and presentations over 5+ years, presenting KPIs, company product offerings, and growth opportunities to managers, directors, and executives, leading to high-growth accounts.
  • Utilized data analytics to track client health, identify areas for improvement, and optimize customer KPIs, demonstrating a data-driven approach to account management.

Senior Account Manager

Transfix
03.2021 - 09.2023
  • As Transfix's leading account manager in revenue for over 2 years, I increased the revenue on 6 enterprise accounts by a combined 500% to $30 million per year.
  • Led cross-functional collaboration with Pricing, Sales, Operations, and the Executive team to align on account goals, growth plans, and KPI improvements.

Account Manager I & II

Transfix
06.2018 - 03.2021
  • Managed a book of SMB and mid-size accounts, generating $15+ million per year and growing revenue by an average of 50% per year over 2+ years.
  • Consistently improved customer KPIs by focusing on root cause issues, developing action plans, and implementing changes. This led to 5+ low-activity accounts becoming top 10 revenue-generating company accounts.

Co-Founder

Bogeybox
02.2015 - 05.2018
  • Formed the company, raised capital, built a team, implemented SOPs, established vendor partnerships, and managed accounts.
  • Expanded the customer base through media outreach, a unique value proposition, and strategic partnerships, growing from 0 to 3,000+ customers in 3 years.

Education

Bachelor of Science (B.S.) - Business Management

Coastal Carolina University
12.2010

Skills

  • Account Management
  • Sales
  • Relationship Management
  • Strategic Account Planning
  • Negotiation
  • Revenue Retention
  • Upselling/Cross-selling
  • E-commerce
  • Cross-Functional Collaboration
  • Data Analysis

Certification

  • Data Analytics, University of Pennsylvania, The Wharton School, 01/17
  • Strategic Planning and Execution, University of Virginia, Darden School of Business, 01/17

References

References available upon request.

Timeline

Strategic Account Manager

Amazon
05.2024 - Current

Strategic Enterprise Account Manager

Transfix
09.2023 - 05.2024

Senior Account Manager

Transfix
03.2021 - 09.2023

Account Manager I & II

Transfix
06.2018 - 03.2021

Co-Founder

Bogeybox
02.2015 - 05.2018

Bachelor of Science (B.S.) - Business Management

Coastal Carolina University

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Clayton Balch