Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Clayton Burtsfield

Florence,AZ

Summary

Dedicated, Certified HVAC/R Technician with 4 months of intensive lab hands-on training at National Technical Institute seeking entry level position as an HVAC/R Technician with opportunities for further training and development. Driven to succeed in an environment where newly gained knowledge in service and maintenance can be used. Committed to safety and high performance, thrives in a fast-paced, challenging environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Retail Support Specialist

Oro Valley Bicycle
10.2017 - 05.2023
  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems
  • Provide data and guides to help the sales team
  • Develop and monitor performance indicators
  • Keep record of sales trends
  • Stayed up-to-date with new product and feature launches and ensure sales team is on board
  • Reviewed pending orders and specific customers requests to ensure excellent customer service and customer experience
  • Suggested sales process improvements.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.

Associate

Amazon.com
09.2019 - 03.2020
  • Worked varied hours to meet seasonal and business needs.
  • Receive and put away inventory
  • Load boxes into trucks for shipment
  • Worked safely around moving machinery.
  • Ensure product meets quality requirements.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Mechanic

The Groundskeeper
07.2012 - 04.2015
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Build and assemble machines or mechanical components according to requirements
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Ran diagnostic tests to discover functionality issues
  • Conduct repairs aiming for maximum reliability
  • Troubleshoot reported problems and resolve them in a timely manner
  • Perform thorough maintenance on machinery, equipment and systems
  • Clean and apply lubricants to machinery components
  • Replenish fluids and components of engines and machinery
  • Keep logs of work and report on issues.

Education

Certificate - Heating, Ventilation, Air-Conditioning, And Refrigeration

National Technical Institute
Phoenix, AZ
10.2023

High School Diploma -

Marana High School
Marana, AZ
05.2014

Skills

  • Mechanical Systems
  • Quality Assurance
  • Hand and Power Tools
  • Troubleshooting
  • Inventory Management
  • Maintenance and Repairs
  • Safety Procedures
  • Preventive Maintenance
  • Recordkeeping
  • Retail Transactions Processing
  • Complaint Handling
  • Order Processing
  • Loss Prevention

Certification

Universal EPA Section 608 Certification

Timeline

Associate

Amazon.com
09.2019 - 03.2020

Retail Support Specialist

Oro Valley Bicycle
10.2017 - 05.2023

Mechanic

The Groundskeeper
07.2012 - 04.2015

Certificate - Heating, Ventilation, Air-Conditioning, And Refrigeration

National Technical Institute

High School Diploma -

Marana High School

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Clayton Burtsfield