Clayton Hauck
Charlestown,WV
Summary
With a proven track record at Caliber Collision, I excel in customer service and vehicle assessment, enhancing client satisfaction and loyalty. My expertise spans from detailed repair quality inspections to efficient warranty claims management, achieving consistently high customer satisfaction standards. Adept at fostering team collaboration, I significantly contribute to operational excellence and quality control.
Overview
8
8
years of professional experience
Work History
Service Advisor
Caliber Collision
12.2023 - Current
- Educate customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintain high customer satisfaction standards to meet or exceed targets.
- Manage multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently meet or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinate effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintain detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborate with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhance customer satisfaction by providing timely and accurate service recommendations.
Auto Body Repair Technician
Caliber Collision
05.2021 - 12.2023
- Inspected new parts and areas of repair to verify correctness and quality.
- Maintained a safe and clean work environment through proper equipment use and adherence to safety guidelines.
- Assisted with painting and finishing work to return cars to showroom-ready status.
- Picked up and removed debris from work areas to maintain safe and tidy shop.
- Enhanced customer satisfaction by promptly completing auto body repairs and maintaining high-quality workmanship.
- Used tools to return individual pieces to correct shapes.
- Conducted thorough inspections of damaged vehicles, accurately identifying necessary repairs and providing detailed estimates to customers.
- Replaced and repaired vehicle parts according to work order instructions.
- Performed structural alignments on damaged vehicles using advanced frame straightening equipment for optimal results.
- Reassembled parts and welded components into factory-specific positions.
- Completed fiberglass repairs on various types of vehicles while adhering to manufacturer specifications.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Adjusted and replaced doors and windows for proper fit and alignment.
- Inspected completed repairs for accuracy, quality and safety.
- Examined vehicles to determine extent of damage and repairs required.
- Replaced glass, headlights and other lighting and electrical components.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
- Installed interior and exterior trim, including moldings and emblems.
- Applied sealants, caulks and rust preventatives to protect body and paint.
- Applied primers, sealers and other materials prior to painting.
- Performed structural and non-structural repairs on variety of vehicle models.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Used welding and cutting tools to repair metal body parts.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Followed standard operating procedures to achieve consistent quality of work.
Ironworker Apprentice
Superior Iron Works
01.2021 - 05.2021
- Minimized waste materials by carefully calculating required supplies before beginning construction tasks.
- Promoted a culture of safety among apprentice peers through mentorship on proper tool usage, protective gear, and hazard identification skills.
- Enhanced structural integrity by accurately measuring, cutting, and assembling iron and steel components.
Auto Body Repair Technician
Caliber Collision
06.2020 - 01.2021
Auto Detailer
Caliber Collision
10.2019 - 06.2020
- Demonstrated adaptability when facing unique challenges or complex requests, leading to successful project completion.
- Reduced environmental impact through the use of eco-friendly products and responsible waste disposal practices.
- Performed efficient scheduling coordination to minimize wait times for customers while maximizing productivity for the business.
- Maintained safety standards within the workspace, ensuring proper storage of chemicals and adherence to OSHA guidelines.
- Promoted team collaboration by sharing knowledge with coworkers, fostering a supportive work environment focused on continuous improvement.
- Streamlined workflow efficiency by implementing effective time management strategies, resulting in timely completion of tasks.
- Achieved consistent high-quality outcomes using precision equipment and industry-standard materials, ensuring customer satisfaction across all projects.
Lube Technician
Jiffy Lube
10.2016 - 10.2019
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Service Estimates
- Team player mentality
- Handling Customer Complaints
- Complaint resolution
- Price Quoting
- Service Scheduling
- Client rapport
- Repairs Scheduling
- Team Collaboration
- Quality Control
- Warranty Claims Process Management
- Repair Quality Inspections
Timeline
Service Advisor
Caliber Collision
12.2023 - Current
Auto Body Repair Technician
Caliber Collision
05.2021 - 12.2023
Ironworker Apprentice
Superior Iron Works
01.2021 - 05.2021
Auto Body Repair Technician
Caliber Collision
06.2020 - 01.2021
Auto Detailer
Caliber Collision
10.2019 - 06.2020
Lube Technician
Jiffy Lube
10.2016 - 10.2019
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