Clayton Hendrix
Polson,MT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Bartender
Perfect Shot
Polson, MT
03.2022 - Current
- Greeted customers and provided excellent customer service.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Trained new bartenders on drink preparation and upselling techniques.
- Effectively multitasked within fast-paced environment.
Travel Agent
Navigator Travel
Polson, MT
02.2023 - 07.2023
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
Bartender
MacKenzie River Pizza, Grill & Pub
Polson, MT
06.2020 - 10.2020
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Ticketing Agent
AmTrav
Calabasas, CA
06.2017 - 04.2020
- Confirmed reservations by entering passenger data into the system accurately.
- Issued tickets with correct information regarding flight times, destinations, and seat assignments.
- Resolved discrepancies between reservation systems to ensure accuracy of records.
- Advised customers on various options available when making changes or cancellations to their itineraries.
- Utilized computer software programs for booking flights and managing reservations.
Travel Agent
Hotels.com
Springfield, Missouri
05.2015 - 04.2017
- Assisted customers in selecting the best possible package with the least expense.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Collaborated with colleagues to stay abreast of changes in the industry related to new products or services offered by competitors.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
Education
High School Diploma -
Mexico Sr High
Mexico, MO05-2006
Skills
- Travel Arrangements
- Mentoring and training
- Credit card payments
- Relationship Management
- Empathy and patience
- Travel industry knowledge
- Reservation procedures
- Rules clarifications
- Basic computer skills
- Documentation And Reporting
- Attention to Detail
- Problem-solving abilities
- Active Listening
- Effective Communication
References
References available upon request.
Timeline
Travel Agent
Navigator Travel
02.2023 - 07.2023
Bartender
Perfect Shot
03.2022 - Current
Bartender
MacKenzie River Pizza, Grill & Pub
06.2020 - 10.2020
Ticketing Agent
AmTrav
06.2017 - 04.2020
Travel Agent
Hotels.com
05.2015 - 04.2017
High School Diploma -
Mexico Sr High
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