Kristen Surette
Cape Canaveral,FL
Summary
Strong analytical and organizational skills. Excellent interpersonal skills, phone manner, and office etiquette. Driven and Ambitious in the workplace. Experienced in writing and delivering presentations.
Dynamic hospitality professional with strong analytical and organizational skills. Proven ability to supervise staff, resolve guest issues, and create positive dining experiences. Committed to enhancing customer satisfaction through effective communication and a welcoming atmosphere.
Overview
1
1
Certification
2
2
years of post-secondary education
24
24
years of professional experience
Work History
Lead Server/Bartender/Shift Manager
Twisted Tides
Cocoa Beach, Florida
09.2025 - 07.2026
- Oversaw daily operations of servers and bartenders to ensure efficient service.
- Check all servers and bartenders closing sidework before allowing them to leave.
- Cash out all tipped employees at the end of the shift.
- Make deposit at shift’s end.
- Created enjoyable dining experiences for guests through attentive service.
- Adhered to personal requests of each guest to make dining
- Resolved conflicts for dissatisfied guests to restore satisfaction and loyalty.
Server
Holiday Inn Club Vacations Resort
Cape Canaveral, Florida
08.2024 - 09.2025
- Contributed to team efforts by supporting various tasks.
- Provided each guest with a pleasant dining experience.
- Accommodated guest preferences to ensure satisfaction during meals.
Bartender/Ser
Florida's Seafood
Cocoa Beach, USA
02.2010 - 08.2024
- Supported team objectives by fulfilling assigned responsibilities.
- Provided each guest with a pleasant dining experience.
- Created warm atmosphere for both regular customers as well as tourists.
- Fostered welcoming environment for regulars and tourists alike.
Administrative Assistant
New Dimensions in Technology
06.2008 - 12.2009
- Reporting to President, Vice President of Recruiting and the Operations Manager.
- Review and re-format resumes using Microsoft Word.
- Conducted preliminary phone screenings to assess candidate qualifications.
- Promoted NDT services to potential candidates and clients, enhancing brand visibility.
- Posted job openings on online forums and social networking sites to attract talent.
- Post Jobs through Online Forums & Social Networking Sites
- Speak with & promote NDT to potential Candidates/Clients.
- Celebrating our 30th Year, New Dimensions in Technology, Inc. (NDT) is a permanent technical placement company specializing in Technical and Tech-Business professionals. NDT is WBENC and SOMWBA certified.
Jr. Administrative Assistant
New Dimensions in Technology
01.2008 - 06.2008
- Answered and navigated all incoming calls to ensure effective communication.
- Executed high-volume database entry with a focus on maintaining accuracy.
- Coordinated appointments using Outlook calendar using Outlook.
Intern/Personnel Assistant to Partner
Shaheen & Gordon Law Firm
Dover, USA
07.2006 - 08.2007
- Typed legal documents using Microsoft Word to support case preparation.
- Interfaced with attorneys, paralegals, and clients to ensure clear communication and efficient workflow.
- Ensured files were systematically organized and desk area remained clutter-free to enhance productivity.
- Answered attorney's phone calls to manage inquiries and facilitate scheduling.
- Managed scheduling of appointments to ensure seamless communication between clients and legal staff.
- Specializing in personal injury law, State and Federal criminal defense, divorce, paternity and child custody matters, workers compensation and social security disability matters, etc.
Banquet Server, Beer Cart, Bartender, Outings Alcohol Marketing
Somersworth, USA
04.2006 - 08.2007
- Served in fine-dining fashion.
- Worked as vital team member.
- Manually set-up and broke-down all meeting rooms and food functions in accordance with Banquet Supervisor.
- Cleaned and detailed meeting spaces and pre-function areas to include vacuuming, dusting, and other duties as assigned.
Customer Service Rep
JC Penney
Rochester, USA
01.2003 - 06.2005
- Performed face to face and on the phone customer service.
- Persuaded customers to open charge accounts.
- Stocked merchandise.
- Set sales floor.
- Operated cash register.
Education
Associate of Science - Paralegal Studies
Eastern Florida State College
Cocoa, FL 01.2010 - 08.2011
Paralegal -
North Shore Community College
Danvers, MAHigh School -
Noble High School
North Berwick, MESkills
- Excel
- Microsoft Outlook
- Microsoft Word
- WordPerfect
- Arrangements
- Organizational skills
- Typing
- 70 wpm
- Networking
- Etiquette
- Travel arrangements
- Server
- Customer Service
- Sales
- POS
- Strong analytical skills
- Excellent interpersonal skills
- Phone manner
- Office etiquette
- Advanced Internet Knowledge
- Social/Professional Networking Sites
- Positive Attitude
- Driven
- Ambitious
- Experienced in writing and delivering presentations
- Mixology
- Management
- Cash handling
- Tip outs
Certification
Food handler certificate
Additional Information
Typing: 70 wpm, Software: All Windows operating systems, Microsoft Word, Excel, WordPerfect, Power Point, Microsoft Outlook, Microsoft Outlook Calendar, PC Hunter, Adobe, Strong analytical and organizational skills., Excellent interpersonal skills, phone manner, and office etiquette., Advanced Internet Knowledge, Social/Professional Networking Sites, Travel Arrangements, Positive Attitude, Driven and Ambitious in the workplace., Experienced in writing and delivering presentations.
Timeline
Lead Server/Bartender/Shift Manager
Twisted Tides
09.2025 - 07.2026
Server
Holiday Inn Club Vacations Resort
08.2024 - 09.2025
Bartender/Ser
Florida's Seafood
02.2010 - 08.2024
Associate of Science - Paralegal Studies
Eastern Florida State College
01.2010 - 08.2011
Administrative Assistant
New Dimensions in Technology
06.2008 - 12.2009
Jr. Administrative Assistant
New Dimensions in Technology
01.2008 - 06.2008
Intern/Personnel Assistant to Partner
Shaheen & Gordon Law Firm
07.2006 - 08.2007
Banquet Server, Beer Cart, Bartender, Outings Alcohol Marketing
04.2006 - 08.2007
Customer Service Rep
JC Penney
01.2003 - 06.2005
Paralegal -
North Shore Community College
High School -
Noble High School