Summary
Overview
Work History
Education
Skills
Timeline
Generic
Imani Hyde

Imani Hyde

Charlotte,NC

Summary

I consistently contributed to improving office efficiency, organization, and communication. I successfully managed daily administrative operations, ensuring schedules, meetings, and documentation were handled accurately and on time. By streamlining filing systems and improving record-keeping processes, I reduced document retrieval time and improved overall workflow.

I supported executives and team members by coordinating calendars, arranging travel, and preparing reports and presentations, allowing leadership to focus on strategic priorities. I also served as a key point of contact for internal and external stakeholders, maintaining a professional and welcoming environment while resolving inquiries efficiently.

Additionally, I introduced better tracking methods for office supplies and expenses, helping reduce unnecessary costs and prevent shortages. My attention to detail, discretion with confidential information, and ability to multitask in a fast-paced environment consistently resulted in positive feedback from supervisors and colleagues.

Overview

10
10
years of professional experience

Work History

Lead Bartender

Prohibition
Columbia
08.2025 - Current
  • Lead bar team to deliver exceptional customer experiences, ensuring high standards in service and hospitality.
  • Monitor and manage inventory efficiently, optimizing stock levels and reducing waste.
  • Develop and execute innovative cocktail menus, enhancing guest satisfaction and driving sales.
  • Train and mentor staff on bartending techniques, customer service, and compliance with safety regulations.
  • Implement promotional strategies to increase bar revenue and attract new customers.

Bartender

Smoked
Columbia
01.2024 - 08.2025
  • Create and serve classic and signature cocktails with precision and flair.
  • Maintain in-depth knowledge of spirits, liqueurs, bitters, and mixers to develop unique beverage recipes.
  • Ensure a clean, organized, and fully stocked bar throughout shifts.
  • Educate guests on drink options and make recommendations based on their preferences.
  • Monitor alcohol consumption and enforce responsible service.
  • Collaborate with management to develop seasonal cocktail menus.
  • Conduct inventory and assist in ordering supplies as needed.
  • Uphold health and safety regulations, including sanitation and storage.
  • Train junior bartenders on mixology techniques and customer service.
  • Key Responsibilities:

Bar Manager

Ink N Ivy
Charlotte
09.2022 - 09.2023
  • Enforced state liquor regulations to maintain positive and safe atmosphere for customers.
  • Kept detailed and up-to-date records of inventory, budgets, and payroll.
  • Built and managed team to keep daily operations running smoothly.
  • Collaborated closely with other departments such as marketing and promotion team.

Reservationist

Airline coach services
Remote
08.2022 - 09.2023
  • Maintained accurate records of guest information including contact details, payment information, and preferences.
  • Adhered strictly to privacy regulations when handling confidential guest information.
  • Ensured compliance with company policies and procedures related to reservation management.
  • Answered phones and emails to transport flight crew between various airports and hotels.
  • Worked with a team to quickly solve problems to ensure passengers are picked up in a timely manner.
  • Complete daily manifests for different airlines.

Bartender/Assistant Manager

Pomodoro's Italian American Cafe
Denver
01.2021 - 09.2022
  • Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Kept bar organized and clean during busy hours.
  • Identified potential issues related to intoxication levels among customers and took appropriate action when necessary.
  • Utilized strong salesmanship skills to upsell drinks and appetizers.
  • Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
  • Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.

Warehouse Associate

Amazon.com
Charlotte
08.2020 - 01.2021
  • Loaded and unloaded shipments from delivery trucks after completing order documentation.
  • Used scanners to document pertinent carton level information.
  • Filled out and submitted customer invoices for verification.
  • Performed physical inventory counts on regular basis.

Waitress Trainer

Sports Page Bar & Grill
Denver
07.2020 - 09.2020
  • Created detailed job aids and reference materials to support wait staff in their daily tasks.
  • Advised restaurant management on how best to motivate employees through recognition programs.
  • Resolved conflicts between members of the waiting team promptly and professionally while maintaining positive working relationships.
  • Developed and implemented a comprehensive training program for wait staff, focusing on customer service, product knowledge, and operational procedures.

Server

Blue parrot grill
Mooresville
02.2020 - 08.2020
  • Communicated with FOH and BOH staff to facilitate top-quality service and timely food delivery.
  • Verified guest satisfaction with meals and responded promptly to issues.
  • Supported other servers, running food and refilling beverages to meet team goals.
  • Communicated efficiently between front of house staff and kitchen personnel regarding order status updates.

Waitress

Hickory Tavern
Huntersville
01.2019 - 04.2020
  • Greeted and escorted guests to tables, fostering warm welcome. Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
  • Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
  • Contributed positively to the team atmosphere in order to promote an enjoyable work environment.

Receptionist

Gaston College
08.2018 - 05.2019
  • Provided typing, word processing, and clerical support and assisted with special projects.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
  • Greeted visitors warmly and ensured they had a positive experience.
  • Maintained confidentiality of sensitive information obtained through job duties.
  • Coordinated catering needs for meetings or other special events held onsite.

Front Desk Receptionist

Planet Fitness
Trenton
11.2017 - 08.2018
  • Answered questions about company location and hours of operation.
  • Handled multi-line phone system and promptly transferred calls.
  • Monitored front desk traffic to support customer satisfaction.

Secretary

Community Affairs
08.2017 - 08.2018
  • Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.

Sales Canvasser

ERUS ENERGY
Columbia
04.2017 - 08.2017
  • Utilized effective communication skills to build relationships with potential customers.
  • Maintained up-to-date knowledge of product features, benefits, and availability.
  • Prepared detailed reports on customer interactions and feedback.
  • Engaged in public speaking events at local schools or businesses in order to promote the company's services.

Childcare Supervisor

YMCA DOWNTOWN COLUMBIA SC
Columbia
09.2015 - 08.2016
  • Assisted with afterschool care and summer camps
  • Developed and implemented age-appropriate activities to engage children in learning and developmentally appropriate play.
  • Ensured compliance with state licensing standards for child care centers.
  • Facilitated communication between parents and guardians about their children's progress in the daycare setting.
  • Evaluated equipment used by the daycare center regularly ensuring its safety for use by young children.
  • Implemented behavior management strategies to ensure a safe learning environment for all participants.
  • Responded promptly to parents' questions or concerns regarding their children's well-being.
  • Demonstrated excellent interpersonal skills when interacting with parents and guardians, staff members, administrators, volunteers.
  • CPR certified.

Education

Diploma -

Clover High School
Clover

Associate - Nursing

Gaston College
Gastonia
01.2020

Skills

Office administration

Scheduling & calendar managementMeeting coordination

Travel arrangements

Record keeping & filing systems

Document preparation

Data entry

Expense tracking & invoicing

Office supply management

Policy and procedure support

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Google Workspace (Docs, Sheets, Calendar)

Email management

Database management

CRM software (eg, Salesforce)

Video conferencing tools (Zoom, Teams)

Basic bookkeeping software (QuickBooks, Xero)

Typing speed and accuracy

Professional written communication

Phone and email etiquette

Customer service

Internal and external correspondence

Time management

Multitasking

Prioritization

Attention to detail

Problem-solving

Critical thinking

Initiative and self-motivation

Adaptability

Discretion and confidentiality

Reliability

Team collaboration

Executive support

Stakeholder coordination

Training and onboarding support

Timeline

Lead Bartender

Prohibition
08.2025 - Current

Bartender

Smoked
01.2024 - 08.2025

Bar Manager

Ink N Ivy
09.2022 - 09.2023

Reservationist

Airline coach services
08.2022 - 09.2023

Bartender/Assistant Manager

Pomodoro's Italian American Cafe
01.2021 - 09.2022

Warehouse Associate

Amazon.com
08.2020 - 01.2021

Waitress Trainer

Sports Page Bar & Grill
07.2020 - 09.2020

Server

Blue parrot grill
02.2020 - 08.2020

Waitress

Hickory Tavern
01.2019 - 04.2020

Receptionist

Gaston College
08.2018 - 05.2019

Front Desk Receptionist

Planet Fitness
11.2017 - 08.2018

Secretary

Community Affairs
08.2017 - 08.2018

Sales Canvasser

ERUS ENERGY
04.2017 - 08.2017

Childcare Supervisor

YMCA DOWNTOWN COLUMBIA SC
09.2015 - 08.2016

Associate - Nursing

Gaston College

Diploma -

Clover High School
Imani Hyde