Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Shannon Perry
Wilmington,NC
Summary
Overview
17
years of professional experience
Work History
Mariposa Tapas Bar
Lead Bartender
05.2022 - Current
Job overview
- Deliver exceptional customer service to every guest by leveraging extensive knowledge of products and services and creating welcoming, positive experiences in upscale environment
- Offer advice and assistance to customers, paying attention to special needs or wants
- Handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Keep detailed inventories and notify management of ordering needs for liquor, beer, wine, and bar supplies
- Trained 10 new bartenders on operation protocol, drink preparation, product promotion, garnish preparation, and sanitation protocol
Libretto's Street Pizza
Assistant Manager and Social Media Manager
05.2014 - 07.2018
Job overview
- Partnered in development and implementation of business operations for established brick and mortar's food truck venture
- Directed food truck business operations by coordinating and executing approximately 8 events per week
- Collaborated with team to provide excellent customer-facing service in high volume, fast paced environment
- General administration and office duties, including creating invoices, managing licenses and contracts, accounts receivable
- Increased customer engagement through social media
- Created and implemented impactful strategies to increase company brand awareness and engagement
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
Newks Eatery
Catering and Marketing Manager
05.2012 - 05.2014
Job overview
- Partner in development and implementation of catering department for Rock Hill location
- Direct catering business operations by marketing, producing, distributing, and providing customer service for up to $13000 in weekly catering orders
- Strengthen catering sales by generating and following through on sales leads using direct and community marketing
- Assist in coordination and execution of catered special events
- General administrative and office duties, including processing of purchase orders, creating invoices and accounts receivable
- Continually maintained and improved company's reputation and positive image in markets served
Libretto's Epicenter
Customer Service/Server Shift Leader
01.2009 - 01.2012
Job overview
- Developed strong relationships with guests and fellow employees through compassion and respect, leading to regular repeat business of approximately 15 guests
- Took ownership of customer issues and followed problems through to resolution
- Earned consistent positive feedback on performance surveys for delivery of "unflappable" service
- Strengthened corporate catering business by assisting with, processing and following up on catering orders
- Contributed to creation and implementation of server responsibilities within organization, as opening hire
- Partnered with management to forecast and prepare any service and operational needs for effective area events
- Trained new hires on operations and computer system
Noetic Showroom
Wholesale Sales Associate
01.2007 - 01.2008
Job overview
- Focused on growth as sales assistant by aligning goals of showroom with goals of clients in showroom environment, at market trade shows and on road
- Acted as liaison between designers, sales representatives, clients and public relations
- Developed and maintained system for samples and key seasonal documentation for up to 12 product lines
- Performed general reception and administrative duties
Education
Florida State UniversityTallahassee, FL
Bachelor of Science from Merchandising And Buying Operations
University Overview
Comprehensive Copywriting Academy
from Copywriting
University Overview
Skills
- Customer Relationship Management
- Business Administration
- Interpersonal and Written Communication
- Strategic Planning Skill
- Time Management
- Procedural Optimization
- Staff Training
- Schedule Coordination
- Microsoft Office and Google Suite
- Research
- Attending Multiple Customers
- Strong Attention to Detail
Timeline
Lead Bartender
Mariposa Tapas Bar
05.2022 - Current
Assistant Manager and Social Media Manager
Libretto's Street Pizza
05.2014 - 07.2018
Catering and Marketing Manager
Newks Eatery
05.2012 - 05.2014
Customer Service/Server Shift Leader
Libretto's Epicenter
01.2009 - 01.2012
Wholesale Sales Associate
Noetic Showroom
01.2007 - 01.2008
Florida State University
Bachelor of Science from Merchandising And Buying Operations
Comprehensive Copywriting Academy
from Copywriting
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