Richard Carroll
Fredericksburg
Summary
Hands-on Lead Bartender experienced in delivering high-quality service and enhancing customer satisfaction. Achieved increased sales through expertise in mixology and specialty drink preparation, while maintaining high productivity and efficiency. Focused on fostering teamwork and adaptability to create exceptional guest experiences.
Overview
9
9
years of professional experience
Work History
Lead Bartender
Bucs bar and grill
Fredericksburg
07.2025 - Current
- Prepared and served a variety of beverages to customers.
- Managed bar inventory and ordered supplies regularly.
- Trained new bartenders on drink preparation techniques.
- Engaged with customers to provide excellent service experience.
- Handled cash and processed customer payments efficiently.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
Sales Consultant
Cellular Sales Verizon
Fredericksburg
01.2023 - 01.2025
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed key customer relationships to increase sales.
- Assisted customers in selecting mobile devices and plans that meet their needs.
- Educated clients on product features and benefits to enhance user experience.
- Demonstrated effective communication techniques to resolve customer inquiries promptly.
- Collaborated with team members to maintain a positive sales environment.
- Built relationships with customers to encourage repeat business and referrals.
- Performed cold calls to prospective customers to introduce company offerings.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Handled credit and debit card payment processing to complete purchasing experience.
- Participated in training sessions to improve product knowledge and sales techniques.
- Set up meetings with potential clients and listened to their wishes and concerns.
Restaurant Manager
Altstadt Brewery
Fredericksburg
10.2017 - 09.2022
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Managed daily operations and ensured smooth service in a busy brewery environment.
- Implemented staff schedules to optimize service during peak hours.
- Trained and supervised staff on service standards and brewery policies.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Coordinated inventory management and supply ordering for restaurant needs.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Maintained detailed records of sales transactions and daily shift reports.
- Managed accounts payable, accounts receivable and payroll.
Education
Fredericksburg High School
Fredericksburg, TXSkills
- Beverage preparation
- Cash and credit transactions
- Inventory management
- Financial records oversight
- Customer service
- Customer relationship management
- Customer engagement
- Staff training
- Team collaboration
- Time management
- Attention to detail
- Workplace safety
- Leadership skills
- Cash management
Timeline
Lead Bartender
Bucs bar and grill
07.2025 - Current
Sales Consultant
Cellular Sales Verizon
01.2023 - 01.2025
Restaurant Manager
Altstadt Brewery
10.2017 - 09.2022
Fredericksburg High School