Clayton Houston
Raeford,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position in a new organization to learn and grow. Ready to help the team achieve company goals and push to newer heights. Seeking a full-time position that offers professional challenges utilizes interpersonal skills, as well as excellent time management and problem-solving situations. Will be available to start this new position as of May,01,2025
Overview
10
10
years of professional experience
Work History
Shop Manager
Take 5 Oil Change
Spring Lake, NC
02.2025 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed new promotional campaigns to attract new customers.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Orchestrated redesign of shop layout, improving foot traffic and sales.
- Managed budgeting and financial planning, maintaining healthy cash flow.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Manager
Parkdale Mills Plant 29
Sanford, NC
07.2023 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Paint Sprayer
Ingalls Shipyard
Pascagoula, MS
01.2020 - 01.2023
- Assisted in the training of new employees on proper painting techniques, ensuring a strong foundation for future success within the company.
- Increased production efficiency with expert knowledge of paint mixing, thinning, and application methods.
- Ensured high standards of customer interaction to uphold company image.
- Sustained clean workspaces by regularly disposing of used materials properly, preventing buildup that could negatively impact performance.
- Improved overall finish quality by troubleshooting issues related to paint adhesion, coverage, and consistency.
Heavy Diesel Mechanic
Vectrus Systems
Fort Bragg, NC
06.2020 - 05.2022
- Serviced over 100 pieces of Military Equipment (including service and Un-service maintenance task)
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Ordered parts necessary for vehicle repairs and new installations.
- Installed new systems and components in vehicles.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Inspected vehicle systems to assess function and uncover defects.
- Tested and adjusted engines to foster proper performance.
- Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
- Diagnosed mechanical problems for repair or replacement.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
Shop Supervisor / Quality Assurance Coordinator
U.S. Army
07.2015 - 05.2020
- Accountable for the maintenance and serviceability of over 250 vehicles, power generation equipment and material handling equipment valued over $50 million
- Supervision for 30 mechanics and the management of 5 commercial vehicle bays
- Performing diagnostic testing and troubleshooting on; engines, transmissions, drivetrain components, and electrical systems
- Ranked by senior management number 1 of 7 peers on yearly performance appraisal.
Dish Network Technician
DISH
Garner, NC
06.2019 - 03.2020
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Responded to service requests during and after business hours.
- Performed preventive maintenance of telecommunications equipment.
- Read blueprints and schematics to correctly place equipment.
- Coordinated installation of new users and relocations of existing users.
- Worked closely with network administrators and server engineers to deliver quality service.
- Skilled at working independently and collaboratively in a team environment.
- Researched and recommended network and data communications hardware and software.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Senior Wheeled Vehicle Mechanic
US Army
05.2015 - 03.2019
- Plasma cutters and oxygen Acetylene Torches, Established logistic lines for automotive repair parts in three different location between two different countries
- Accountable for the maintenance and serviceability of over 200 vehicles, power generation equipment and material handling equipment valued over $40 million
- Supervision for 20 mechanics and the management of 5 commercial vehicle bays
- Performing diagnostic testing and troubleshooting on; engines, transmissions, drivetrain components, and electrical systems
- Able to fabricate automotive components utilizing TIG welders, MIG Welders, plasma cutters and oxygen Acetylene Torches
- Ranked by senior management number 1 of 3 peers on yearly performance appraisal.
Education
High School Diploma - undefined
Chippewa Valley High School
Clinton Township, MI05.2012
Skills
- Leadership (8 years)
- Mechanic Experience
- Quality Control
- Troubleshooting
- Supervising Experience
- PoCustomer service (6 years)
- Service Records
- Project Deadlines
- Scheduled Services
- Ordering Parts
- Training Junior Team Members
- Safety Meetings
- Performance Improvement
- Power tools
Accomplishments
- DD214 Honorably Discharged
- Multiple Military Awards
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Shop Manager
Take 5 Oil Change
02.2025 - Current
Manager
Parkdale Mills Plant 29
07.2023 - 12.2024
Heavy Diesel Mechanic
Vectrus Systems
06.2020 - 05.2022
Paint Sprayer
Ingalls Shipyard
01.2020 - 01.2023
Dish Network Technician
DISH
06.2019 - 03.2020
Shop Supervisor / Quality Assurance Coordinator
U.S. Army
07.2015 - 05.2020
Senior Wheeled Vehicle Mechanic
US Army
05.2015 - 03.2019
High School Diploma - undefined
Chippewa Valley High School