CLAYTON HUSTON
Knoxville,TN
Summary
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high workload and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Claims Adjuster II
HomeFirst Agency
Maryville, TN
01.2022 - Current
- Management of a high volume of claims while maintaining strong cycle-time, claim documentation and communication with insureds.
- Prepare and revise property damage estimates utilizing Xactimate.
- Review mitigation documentation and supplements for appropriate scope, pricing, and supporting documentation.
- Negotiate supplements with contractors, public adjusters, attorneys, and insureds.
- Explain coverage decisions and claim processes clearly to policyholders.
- Assist teammates during high-volume periods and provide guidance on complex files.
Store Manager
Oakley
Grand Prairie, TX
01.2020 - 2022
- Led a team of 10–20 employees while driving sales, customer service, and operational performance.
- Coached employees, conducted performance reviews, and addressed performance issues.
- Managed payroll, scheduling, inventory, and operational compliance.
- Recruited, trained, and developed employees to meet staffing and performance needs.
- Resolved operational and customer issues while improving efficiency and profitability.
Roofing Sales Contractor
Proway Exteriors
Fort Worth, TX
01.2014 - 01.2022
- Performed residential property inspections and assisted homeowners through the insurance claim process.
- Collaborated with insurance adjusters during inspections and repair discussions.
- Managed customer relationships throughout the repair and claim process.
Assistant Store Manager
Dick’s Sporting Goods
Euless & Cedar Hill, TX
01.2015 - 01.2020
- Directed daily sales, staffing, inventory, cash handling, and customer service operations.
- Oversaw workflow, task delegation, and employee performance.
- Resolved customer concerns and maintained high service standards.
- Supported hiring, training, coaching, and performance management.
Customer Service Specialist / Associate
Dick’s Sporting Goods
San Marcos & Ladera Ranch, TX, CA
01.2012 - 01.2015
- Resolved customer service, billing, and return issues while maintaining a high level of customer satisfaction.
- Identified recurring issues and recommended process improvements.
Education
Diploma -
Tesoro High School
Skills
- Critical thinking
- Active listening
- Claims investigation
- Advanced oral and written communication skills
- Decision-making
- Settlement negotiation
- Policy interpretation
- Leadership team building
- Prioritization and time management
Certification
Xactimate Level 1 Certification, IICRC Certification – Water Mitigation Standards
Timeline
Claims Adjuster II
HomeFirst Agency
01.2022 - Current
Store Manager
Oakley
01.2020 - 2022
Assistant Store Manager
Dick’s Sporting Goods
01.2015 - 01.2020
Roofing Sales Contractor
Proway Exteriors
01.2014 - 01.2022
Customer Service Specialist / Associate
Dick’s Sporting Goods
01.2012 - 01.2015
Diploma -
Tesoro High School