Clayton Littleton
Yukon,OK
Summary
Branch operations professional with a strong record in teller supervision, cash vault control, and daily balancing for federal credit unions. Skilled in coaching and training staff, coordinating schedules, and handling escalated member concerns with professionalism. Focused on accurate service, policy compliance, and smooth branch workflow.
Overview
14
14
years of professional experience
Work History
Branch Service Manager
Randolf Brooks Federal Credit Union
Oklahoma City, Oklahoma
10.2026 - Current
- Facilitated branch service operations to efficiently meet federal credit union member needs.
- Assisted members with account questions, loan inquiries, and service requests to enhance member satisfaction.
- Addressed escalated member concerns through clear, professional communication.
- Trained staff on branch procedures and service standards
- Ensured compliance with credit union policies and regulations to uphold operational integrity.
- Monitored teller workflows and completed daily cash balancing tasks.
- Coordinated schedules, coverage, and branch opening duties
- Performed daily audits of cash drawers in order to detect any discrepancies or irregularities.
Member Service Operator Supervisor
True Sky Federal Credit Union
Oklahoma City, OK
05.2025 - 10.2026
- Resolved member issues through phone, email, and branch support, ensuring high levels of member satisfaction.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Assisted True Sky Federal Credit Union members with account questions and service needs.
- Verified member identities before handling sensitive account information.
- Processed teller transactions for deposits, withdrawals, and loan payments.
- Trained new employees on company policies, procedures, and safety protocols to facilitate smooth onboarding.
- Resolved escalated service requests from other team members, enhancing overall team efficiency.
- Monitored inventory levels to ensure adequate supply for operations. by ordering supplies.
Member Service Operator 2
True Sky Federal Credit Union
Oklahoma City, Oklahoma
04.2025 - 04.2025
- Answered member calls and routed inquiries at federal credit union service center.
- Processed account requests using core banking systems and service procedures.
- Assisted members with balance checks, transfers, and payment questions.
- Verified member identities before discussing sensitive account information.
- Resolved routine member issues while following credit union security standards.
- Documented service requests and updated call notes in credit union records.
- Coordinated with branch staff to support daily member service operations.
Teller Supervisor
True Sky Federal Credit Union
Oklahoma City, Oklahoma
11.2018 - 04.2024
- Supervised teller line operations at True Sky Federal Credit Union branches.
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Coached tellers on member service, cash handling, and balancing procedures.
- Monitored teller performance and reinforced service standards.
- Trained new tellers on True Sky Federal Credit Union policies and systems.
- Reviewed transactions for accuracy, compliance, and member protection.
- Resolved member issues and escalated complex concerns to branch leadership.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
- Established goals and objectives for the branch; monitored progress against those goals regularly.
Teller II
True Sky Federal Credit Union
Oklahoma City, Oklahoma
02.2015 - 11.2018
- Assisted federal credit union members with deposits, withdrawals, and account inquiries.
- Balanced cash drawer and verified currency, checks, and transaction records.
- Processed loan payments, transfers, and payment requests for member accounts.
- Identified members using credit union procedures and photo identification standards.
- Operated teller systems to post transactions, print receipts, and update records.
- Followed federal credit union policies for cash handling, security, and confidentiality.
- Balanced cash drawers daily to ensure accuracy in transactions. on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Built and maintained client relationships through quality, personalized interactions.
Teller
True Sky Credit Union
Oklahoma City, Oklahoma
02.2013 - 02.2015
- Assisted credit union members with deposits, withdrawals, and account transactions
- Processed loan payments and transfer requests at branch teller line
- Balanced cash drawer and verified daily cash handling accuracy
- Identified member needs and referred services to appropriate credit union staff
- Verified identification and followed branch security and compliance procedures
- Supported branch operations with opening, closing, and cash preparation tasks
- Balanced cash drawers daily to ensure accuracy in transactions. on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
Education
High School Diploma -
Yukon High School
Yukon, Oklahoma05-2011
Some College (No Degree) -
University of Central Oklahoma
Edmond, OKSkills
- Teller oversight
- Cash management
- Regulatory compliance
- Teller oversight
- Branch operations
- Member service
- Personnel management
- Staff development
- Employee onboarding
- Team development
- Personnel management
- Branch operations
- Team development
Timeline
Branch Service Manager
Randolf Brooks Federal Credit Union
10.2026 - Current
Member Service Operator Supervisor
True Sky Federal Credit Union
05.2025 - 10.2026
Member Service Operator 2
True Sky Federal Credit Union
04.2025 - 04.2025
Teller Supervisor
True Sky Federal Credit Union
11.2018 - 04.2024
Teller II
True Sky Federal Credit Union
02.2015 - 11.2018
Teller
True Sky Credit Union
02.2013 - 02.2015
High School Diploma -
Yukon High School
Some College (No Degree) -
University of Central Oklahoma