Eric Sabatino
Sparks,NV
Summary
Dynamic Branch Service Manager with a proven track record at Nevada State Bank, excelling in operational oversight and customer complaint resolution. Proficient in cash handling and committed to delivering exceptional service in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Branch Service Manager
Nevada State Bank
Reno, NV
09.2023 - Current
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Trained staff in bank products, operations procedures and successful sales strategies.
- Processed customers' deposits, transfers and cash withdrawals.
- Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
- Conducted regular audits of branch activities, ensuring compliance with regulatory requirements and company policies.
- Boosted team morale through effective communication, and creating a positive work environment.
Branch Relationship Banker II
Nevada State Bank
Reno, Nevada
10.2021 - 09.2023
- Conducted needs-based conversations to identify customer credit, deposit and investment requirements.
- Grew book of business through proactive outreach.
- Explained and demonstrated self-service mobile options to customers.
- Made introductions to partners to help meet customer's broader financial needs.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Director of Training and Information Technology
Chick-Fil-A Restaurant
Reno, Nevada
05.2017 - 10.2021
- May 2017-April 2018, Team Member/Team Lead: Provided customer service, in alignment with Chick-fil-A's core values as well as our store's independent business mission.
- April 2018-November 2018, Operations Manager: Prepared shift set-ups and placed team members into their designated shift position in order to provide the best service possible to our guests, additionally I was responsible for resolving guests issues utilizing the H.E.A.R.D. model, maintained positive relationships with frequent customers, ensured that all cash was accounted for and balanced at end of day for entire store.
- November 2018-October 2021, Director of Training and IT: During my time in this role I was responsible for hiring and training new team members and further developed a training path unique to our local store that provided team members with a road map to develop into trainers, leaders and managers both for our front of house (sales/dining room) and back of house (kitchen). During my time in this position I was also responsible for the scheduling of our team which at times reached peaks of 100 employees.
Teen Hire
Child Development Center - MWR NAS Fallon
Fallon, NV
12.2014 - 05.2015
- As a Teen Hire during my first hiring round (three months) at the CDC were spent completing various assigned tasks on a daily basis Monday through Friday.
- Initial Tasks included: properly sanitizing surfaces, watching after children, setting out snack meals/assisting with the clean up and various small chores.
- During my second round I was transferred over the Youth Activities building where I served as the front desk. In this position I was responsible for checking children in and out of the facility, placing/answering phone calls as needed, and preparing lesson plans and ensuring that they met program requirements.
Education
No Degree - Psychology And Political Science
University of Nevada - Reno
Reno, NVHigh School Diploma -
Churchill County High School
Fallon, NV06.2016
Skills
- Service excellence with a customer-focused approach
- Cross-functional collaboration
- Responsive to shifting priorities
- Accurate cash handling skills
- Problem-solving aptitude
- Effective team leadership
- Reliable and Responsible
- Customer complaint resolution
- Receptive to constructive criticism
- Ethical decision-making
- Operational oversight
- Compliance with regulations
- Achieving sales targets
Accomplishments
Explorer Program 2022 to 2023 - Nevada State Bank
In September of 2022 I applied for and was accepted into the 2023 Nevada State Bank Explorer Program. The Purpose of the program was to further promote the internal growth of employees in the Bank. During the program I met with numerous departments within the bank to strengthen my understanding of how they operated, what the roles and responsibilities would be for each colleague in that department and developed an expanded network within the bank.
2022 Retail Banking Annual Excellence Award - Nevada State Bank
2023 Foundations of Management - Nevada State Bank
2024 Retail Banking Annual Excellence Award - Nevada State Bank
2025 Branch Management Advisory Council Member - Zions Bancorporation
Timeline
Branch Service Manager
Nevada State Bank
09.2023 - Current
Branch Relationship Banker II
Nevada State Bank
10.2021 - 09.2023
Director of Training and Information Technology
Chick-Fil-A Restaurant
05.2017 - 10.2021
Teen Hire
Child Development Center - MWR NAS Fallon
12.2014 - 05.2015
No Degree - Psychology And Political Science
University of Nevada - Reno
High School Diploma -
Churchill County High School