Summary
Overview
Work History
Education
Skills
Timeline
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Clayton Nieland

Burnsville,MN

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

11
11
years of professional experience

Work History

Account Manager

Mayday Restoration
05.2021 - 09.2024
  • Roofing sales
  • Operated company truck, ensuring safe and efficient transportation throughout Minnesota
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.

Lead Installation Technician

Minnesota Plumbing & Home Services
06.2015 - 05.2021
  • Appliance installation
  • Provided exceptional service by troubleshooting issues and resolving them promptly during installations.
  • Operated company truck, ensuring safe and efficient transportation throughout twin cities and Wisconsin.
  • Up to date knowledge on industry best practices.
  • Contributed to a positive work environment through open communication channels between all levels of staff involved in the installation process.
  • Acquired product knowledge and successfully promoted additional products to customers, enhancing their experience and driving sales.

Infantry Team Leader

U.S. Army
06.2013 - 02.2019
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Improved morale within the team by addressing concerns promptly and offering constructive feedback.
  • Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
  • Utilized tactical expertise to make critical decisions under pressure, leading to successful outcomes in high-stress situations.

Education

High School Diploma -

Rosemount High School
Rosemount, MN
06-2014

Skills

  • Account Management
  • Goals and performance
  • Documentation And Reporting
  • Customer Service
  • Sales Development
  • Customer Satisfaction
  • Client Relationship Management
  • Contract Negotiation
  • Overcoming Objections
  • Upselling

Timeline

Account Manager

Mayday Restoration
05.2021 - 09.2024

Lead Installation Technician

Minnesota Plumbing & Home Services
06.2015 - 05.2021

Infantry Team Leader

U.S. Army
06.2013 - 02.2019

High School Diploma -

Rosemount High School

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Clayton Nieland