Clayton Roy
Streamwood,IL
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Help Desk Support/Assistant
CKD USA Corporation
07.2024 - Current
- Responds to emails and phone calls for technical support from staff members when required with computers, printers and/or desk phones
- Assist with setting up employee accounts on various drives and programs as required for job function
- Configure computers as specified for new employees
- Install various software functions as required per job function
- Document, track, and monitor technical issues using applicable systems and tools
- Maintain 'Active directory' groups and accounts
- Maintain 'Duo' authentication for accounts and Windows.
IT Tech/Urban Miner
Digital R-E-D, LLC
06.2023 - Current
- Material handling of metal, glass, computer components, wire, plastic cardboard, motherboards, and the process it according to reuse and recycling guidelines
- Conduct pickups at various locations for E-Waste
- Troubleshoot devices for functionality (desktops, laptops, mobile devices, hard drives, and monitors) Work through drive data destruction process.
PT Order Filler/Associate/Fulfillment
SPR Richards Distribution Center
06.2022 - 06.2023
- Pull and ship all orders for the customer according to the prescribed picking quota as set by management
- Receiving – Work with PO numbers and bills from products to validate for receiving
- Basic navigation through computer (IBM as400 software) to ensure PO information is accurate.
Inventory Associate
Nordstrom Rack
11.2020 - 02.2022
- Fulfill online web orders that are placed by customers and package them up then ship them out
- Handle transferring of merchandise between stores
- Stock out or stock in merchandise when needed through inventory
- Unload merchandise and process them to be stocked in and then push out to the floor.
Education
Associate of Applied Science in Computer Information Systems Degree -
Elgin Community College
05-2024
High School Diploma -
Streamwood High School
Streamwood, IL06-2018
Skills
- Patient with others and open minded
- Team player - Fast learner and always willing to learn
- Possesses physical strength and strong organizational skills
- Accepts responsibility with eagerness
- Detail oriented and Evaluation
- Problem solving and Analysis
- Proficient with Microsoft Office 365 (Excel, Word, PowerPoint)
- Hardware and Software installation, configuration, and troubleshooting
- Analytic proficiency – Able to work with data, research and problem solve
- Proficient with Windows OS - 7, 10 ,11
- Active Directory
Certification
- CompTIA Network+ Certificate, Training institute of Elgin, 02/06/24
- Certified Microsoft Office Specialist, Excel 2019 Associate, 12/01/23
- Certified Basic Vocational Specialist, Computer User Support Specialist, 08/01/23
- Certified Basic Vocational Specialist, Computer Network Specialist, 05/15/24
Timeline
IT Help Desk Support/Assistant
CKD USA Corporation
07.2024 - Current
IT Tech/Urban Miner
Digital R-E-D, LLC
06.2023 - Current
PT Order Filler/Associate/Fulfillment
SPR Richards Distribution Center
06.2022 - 06.2023
Inventory Associate
Nordstrom Rack
11.2020 - 02.2022
Associate of Applied Science in Computer Information Systems Degree -
Elgin Community College
High School Diploma -
Streamwood High School
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