Clayton Sanders
West Sacramento,CA
Summary
Motivated individual with extensive customer service and mechanical skills seeking full-time employment in Law Enforcement. I am looking to put the skills and knowledge gained in my previous employment in to a life time long dream of becoming a Law Enforcement Officer and desire to help and better my community. I have a proven ability to quickly learn and implement procedures in any environment. Strong commitment to meeting deadlines and working independently or as part of a team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor
Pape Kenworth
Sacramento, CA
10.2017 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Prepared invoices for services rendered and collected payments from customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Participated in ongoing training activities related to automotive technology advancements.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Mentored junior team members and managed employee relationships
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Assistant Service Manager
Pep boys of Sacramento
Sacramento, USA
03.2014 - 10.2017
- Promote sales and customer satisfaction.
- Responsible for opening store and managing registers at start of day.
- Generated detailed work orders, calculated precise estimates, supervised entire project lifecycle.
- Managed outside purchase logs, PO numbers, and purchase card statements
- Making and maintaining employee schedules.
- Managed recruitment and onboarding processes
- Overseeing shop equipment and supplies maintenance
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Assisted in developing service strategies and budgets to meet customer satisfaction goals.
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Monitored technician performance and provided feedback on areas needing improvement.
- Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Assigned tasks to technicians based on their skill level and experience.
- Managed inventory levels for parts used in repairs, ordering new parts as needed.
- Maintained relationships with vendors to ensure competitive pricing on parts and materials needed for repairs.
- Evaluated technician performance through regular one-on-one meetings, reviews, and surveys.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Performed daily inspections of tools, vehicles, facilities, and other equipment used by technicians
Education
CERTIFICATE - Cyber Security
University of California, Davis
Davis, CA02-2023
Automotive Technology - AUTOMOTIVE AND DIESEL
Universal Technical Institute (UTI)
Sacramento, CA12-2010
High School Diploma -
Bella Vista High School
Fair Oaks, CA06.2007
Some College (No Degree) - Criminal Justice
Folsom Lake College
Folsom, CASkills
- Great customer service skills
- Positive attitude
- Team-oriented
- Computer literate
- Positive work ethic
- Proactive Self-Starter
- Effective Multilevel Communication
- Documentation And Reporting
- Data Entry
- Vehicle assessment
- Computer Skills
- Service Estimates
- Technical Support
- Mechanical Aptitude
- Attention to Detail
- Records Maintenance
- Service Scheduling
- Tech-Savvy
- Workflow Management
- Reporting and documentation
- Clerical Support
- Service Order Flow
- Client rapport
- Handling Customer Complaints
- Preventive maintenance coordination
- Conflict Resolution
- Complaint resolution
- Multitasking and Organization
- Account Management
- Point of sale system
- Staff education and training
- Listening Skills
- Performance Goals
- Technical knowledge
- Data Processing
Certification
- ASE Certificates
- Dealership Certificates
References
Rod Oliver 530-638-0317
Pat Mclaughlin 707-689-6415
Claire Novak 630-244-6542
Timeline
Service Advisor
Pape Kenworth
10.2017 - Current
Assistant Service Manager
Pep boys of Sacramento
03.2014 - 10.2017
CERTIFICATE - Cyber Security
University of California, Davis
Automotive Technology - AUTOMOTIVE AND DIESEL
Universal Technical Institute (UTI)
High School Diploma -
Bella Vista High School
Some College (No Degree) - Criminal Justice
Folsom Lake College
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