Joshua Tukker
Rockford,IL
Summary
Knowledgeable automotive service advisor with comprehensive background in the automotive field, with extensive knowledge in vehicle maintenance and customer service. Skilled in communication, problem-solving, and managing evolving needs in a fast-paced environment.
Overview
1
1
Certification
Work History
Automotive Service Advisor
Frank Boucher Auto Group
- Enhanced customer satisfaction by providing automotive service recommendations based on vehicle diagnostics and maintenance history.
- Communicated between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Exceeded monthly revenue targets by promoting additional services such as recommended maintenance from manufactures.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
Education
High School Diploma -
Rockford Lutheran High School
Rockford, IL05.2020
Skills
- Excellent Communication Skills
- Great Customer Service Skills
- Organizational Skills
- Problem Solving Skills
- Experience Writing and Reading RO's (Repair Orders)
- Understanding of Vehicle Maintenance and Repairs
Certification
- JM&A Service Sales Consultant Training
- JM&A Target Sales Training
- Firestone Complete Auto Care Automotive Technician Certifications
Timeline
- JM&A Service Sales Consultant Training
- JM&A Target Sales Training
- Firestone Complete Auto Care Automotive Technician Certifications
Automotive Service Advisor
Frank Boucher Auto Group
High School Diploma -
Rockford Lutheran High School
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