Julie McIntire
Kansas City,MO
Summary
Hardworking, highly adaptable, customer service professional. Always expanding knowledge and abilities to better serve customers in any setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
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07.2016 - Current
- Greeting customers and gathering proper information to correctly diagnose concerns the first time and recommend maintenance services.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using knowledge of products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of fixing versus trading in their car.
- Managing and overseeing the dealership workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed. 1
- Remote Experiences Coordinator
- Arranging dealership porters to pick up vehicles for regular maintenance or service, allowing for less customer downtime and better customer satisfaction.
- Arranging dealership porters to deliver vehicles after maintenance or services completed, allowing for less customer downtime and better customer satisfaction. 1
- Loaner program administrator
- Preparing loaner vehicles for loaner program
- Maintaining condition of vehicles, inside and out
- Keeping all loaner records current
- Managing proper flow of vehicles into and out of the program
Education
Skills
- Excellent time management skills
- Team player and teacher, willing to help and teach new skills to others
- Excellent written and verbal communication
- Adaptable, creative thinking problem solver Able to assess and plan solutions to any challenges, and simplify day to day routines
- Hard worker, always striving to be the best
- Quick and enthusiastic learner, learning every aspect of a job available
Certification
- Service Advisor, Present
- Remote Experience Coordinator, Present
- Commercial Vehicle Service, Present
- Service Management, Present
- Warranty Administration, Present
- Liqour and Food Handler Certification, 02/01/09, 12/01/16
Timeline
Automotive Service Advisor
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07.2016 - Current