Erin Weldon
Cape Coral,FL
Summary
At Volkswagen Of Fort Myers, I excelled as an Automotive Service Advisor, enhancing customer satisfaction through expert service recommendations and effective communication. My adeptness in problem-solving and customer relations, coupled with a deep understanding of automotive terminology, significantly contributed to exceeding customer satisfaction targets.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Automotive Service Advisor
Volkswagen Of Fort Myers
03.2016 - 10.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Education
Associate of Arts -
Shawnee State University
Portsmouth, OHSkills
- Customer relations/ consulting
- Excellent communication skills
- Handling customer complaints
- Documentation
- Follow-up skills
- Service writing
- Work order management
- Appointment scheduling
- Automotive terminology
- Listening skills
- Documentation and reporting
- Problem-solving
Timeline
Automotive Service Advisor
Volkswagen Of Fort Myers
03.2016 - 10.2024
Associate of Arts -
Shawnee State University
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