Clayton Schirlls
Collinsville,OK
Summary
Skilled Service Technician with a track record of enhancing customer satisfaction and streamlining operations at P&K Equipment. Leveraged expertise in installation, repair, and troubleshooting, alongside strong interpersonal skills, to deliver exceptional service. Proven ability in preventive maintenance and effective communication, significantly improving equipment reliability and client trust.
Overview
2
2
years of professional experience
Work History
Service Technician
P&K Equipment
09.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Customer Support Specialist
Orielly Auto Parts
12.2022 - 09.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Provided primary customer support to internal and external customers.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Service Technician
4 Seasons Ag and Lawn
04.2022 - 12.2022
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Education
High School Diploma -
Collinsville
Collinsville, OK12.2023
Skills
- Installation and Repair
- Preventive Maintenance
- Troubleshooting ability
- Mechanical abilities
- Multiple equipment experience
- 3yrs ag tractor operator experience
- Punctual and Reliable
- Valid Driver's License
- Hand tool knowledge
- Power tool proficiency
- Equipment Troubleshooting
Additional Information
Volunteer at Collinsville Rural Fire Department
Small business owner: CS Tractor LLC
Brush Hogging
Dirt Work
Timeline
Service Technician
P&K Equipment
09.2023 - Current
Customer Support Specialist
Orielly Auto Parts
12.2022 - 09.2023
Service Technician
4 Seasons Ag and Lawn
04.2022 - 12.2022
High School Diploma -
Collinsville
Similar Profiles
Darryl FernanadezDarryl Fernanadez
Customer Service Representative at Elvaan Equipment Solution Formerly Jade EquipmentCustomer Service Representative at Elvaan Equipment Solution Formerly Jade Equipment
BAJIBA MOHAMMEDBAJIBA MOHAMMED
Sales coordinator at Dubai Equipment company and Abu Dhabi EquipmentSales coordinator at Dubai Equipment company and Abu Dhabi Equipment
Brayden HoverBrayden Hover
Field Service Technician at Honnen Equipment Co/ RDO Equipment CoField Service Technician at Honnen Equipment Co/ RDO Equipment Co
Sheena R. OliverosSheena R. Oliveros
Specialized Placement and Partnership Unit at Oklahoma Human ServicesSpecialized Placement and Partnership Unit at Oklahoma Human Services
Brenda DanielsBrenda Daniels
Personal Caregiver & Transport at Family MembersPersonal Caregiver & Transport at Family Members