Clayton Simpson
San Marcos,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Network Technician
Simpson Networking
San Marcos, CA
04.2020 - Current
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Documented support interactions for future reference.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Bar-Manager
Inland Tavern
San Marcos, CA
01.2015 - 03.2020
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bartender
Cardiff Beach House
Cardiff By The Sea, CA
01.2009 - 02.2014
- Served high customer volumes during special events, nights, and weekends..
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Computer Networking
Palomar College
San Marcos, CASkills
- Customer Service
- Employee Training
- Proofreading
- Schedule Management
- Self Starter
- Technical Support
- Advanced MS Office Suite Knowledge
- Research and Analytical Skills
- Network Troubleshooting
- Network Configuration
- Equipment Installation and Repair
- Network Repairs and Maintenance
- Computer Systems Installation
- Diagnosis and Troubleshooting
- Virtual Machine Operation
- Firewall Management
- Data Backups
- IP Addressing and Subnetting
- Troubleshooting Network Issues
- Helpdesk Services
- AV Installation
- Installing Systems
- Closed Circuit TV Systems
Certification
- TestOut Network Pro - Training for CompTia Network+
- TestOut PC Pro - Training for CompTia A+
Timeline
Network Technician
Simpson Networking
04.2020 - Current
Bar-Manager
Inland Tavern
01.2015 - 03.2020
Bartender
Cardiff Beach House
01.2009 - 02.2014
Computer Networking
Palomar College