Rahsheen Wright
Piscataway,NJ
Summary
Dynamic Network Technician with proven expertise at Verizon in network configuration and troubleshooting. Recognized for enhancing customer satisfaction through effective problem resolution and relationship building. Extensive call center, customer service, and conflict resolution experience. Skilled in hardware installation and committed to optimizing network performance while maintaining professionalism under pressure. Adept at implementing solutions that drive efficiency and improve customer experience.
Overview
29
29
years of professional experience
Work History
Network Technician
Verizon
03.1997 - 09.2024
- Installed and configured network hardware including routers and switches.
- Monitored network performance to identify and resolve connectivity issues.
- Facilitated resolution of network issues through effective troubleshooting.
- Conducted routine maintenance on network systems ensuring optimal performance.
- Collaborated with team members to implement network upgrades and improvements.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Implemented remote monitoring tools to efficiently track system performance and address issues as they arose.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Identified opportunities for process improvements, enhancing overall customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Claims Processor
Prudential
07.1995 - 03.1997
- Installed and configured network hardware including routers and switches.
- Monitored network performance to identify and resolve connectivity issues.
- Facilitated resolution of network issues through effective troubleshooting.
- Conducted routine maintenance on network systems ensuring optimal performance.
- Collaborated with team members to implement network upgrades and improvements.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Implemented remote monitoring tools to efficiently track system performance and address issues as they arose.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Identified opportunities for process improvements, enhancing overall customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
High School Diploma - General Studies
John P Stevens High School
Edison, NJBusiness Administration
Bloomfield College
Bloomfield, NJSkills
- Network configuration
- Hardware installation
- Network troubleshooting
- Wireless networking
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
Timeline
Network Technician
Verizon
03.1997 - 09.2024
Claims Processor
Prudential
07.1995 - 03.1997
High School Diploma - General Studies
John P Stevens High School
Business Administration
Bloomfield College