Summary
Overview
Work History
Education
Skills
Activities And Clubs
Timeline
Generic

Clayton Willson

Goreville,IL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and sales performance.

Overview

8
8
years of professional experience

Work History

Channel Sales Manager

Pepsi MidAmerica
Marion, Illinois
06.2024 - Current
  • Maintained accurate records of all interactions with customers in CRM system.
  • Analyzed and reported on sales performance of key accounts in comparison to overall company goals.
  • Created tailored marketing plans for each key account to maximize brand awareness and loyalty.
  • Managed key client relationships to enhance customer loyalty and satisfaction.
  • Prepared detailed reports on account performance for senior management review.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.

Full Line Sales Representative

Pepsi MidAmerica
Marion , IL
09.2023 - 06.2024
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.

First Assistant Manager

Menards
Marion, IL
11.2022 - 09.2023
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Coordinated inventory management processes including ordering, stocking and tracking supplies.
  • Managed employee scheduling ensuring adequate staffing levels during peak business hours.
  • Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
  • Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.

Second Assistant Manager

Menards
Marion, IL
07.2021 - 11.2022
  • Provided guidance and leadership to team members, ensuring all tasks were completed in a timely manner.
  • Monitored department performance metrics, such as sales volume, profitability, and payroll budgeting.
  • Organized daily department operations including scheduling shifts, overseeing inventory management, and customer service.
  • Collaborated with department manager to develop strategies for achieving sales goals.

Front Desk Agent

Holiday Inn Express and Suites
Marion, IL
07.2020 - 12.2020
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

Student Worker

Southern Illinois University Carbondale
Carbondale, IL
01.2018 - 03.2020
  • Followed instructions from management to complete tasks according to exact specifications.
  • Straightened chairs, swept debris and cleaned tables to maintain clean and organized work area.
  • Maintained positive working relationship with fellow staff and management.

Education

Bachelor's Degree of Science - Business Management, Human Resource Management

Southern Illinois University Carbondale
Carbondale, IL
05.2021

Diploma Awarded -

Lincoln-Way East High School
05.2017

Skills

  • Staff training and development
  • Sales and marketing
  • Sales monitoring
  • Product and service management
  • Service-driven sales
  • Customer relationship management
  • Sales tracking
  • Review of contracts
  • Key account development
  • Revenue optimization
  • Account management
  • Rapport and relationship building

Activities And Clubs

Pi Sigma Epsilon of Southern Illinois University Carbondale, 08/01/20, Present, V.P. of Public Relations, Helped organize fraternity workshops and formal events, spoke in lecture halls to engage recruitment, held weekly brotherhood meetings

Timeline

Channel Sales Manager

Pepsi MidAmerica
06.2024 - Current

Full Line Sales Representative

Pepsi MidAmerica
09.2023 - 06.2024

First Assistant Manager

Menards
11.2022 - 09.2023

Second Assistant Manager

Menards
07.2021 - 11.2022

Front Desk Agent

Holiday Inn Express and Suites
07.2020 - 12.2020

Student Worker

Southern Illinois University Carbondale
01.2018 - 03.2020

Bachelor's Degree of Science - Business Management, Human Resource Management

Southern Illinois University Carbondale

Diploma Awarded -

Lincoln-Way East High School

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