Cle Mosley
Alexander,AR
Summary
Results-driven professional brings outstanding analytical, multitasking, and time management abilities. Offers background overseeing daily operations of business segments or departments. Driven and cost-conscious individual dedicated to capitalizing on new revenue potential. Results-driven Sales Account Manager recognized for high productivity and efficient task completion. Skilled in client relationship management, strategic planning, and market analysis to drive sales growth. Excel in communication, negotiation, and time management, ensuring seamless operations and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Account Manager
Golden eagle of Arkansas
Little Rock, AR
05.2019 - Current
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Monitored market conditions, product innovations and competitor activity and adjusted account sales approach to address latest market developments.
- Managed accounts to ensure customer satisfaction and account retention.
- Assisted in developing strategies for increasing brand awareness among target audiences.
- Collaborated with marketing team to design promotional materials for products and services being sold.
- Recommended products to customers based on needs and interests, resulting in increased sales revenue.
- Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
- Built strong relationships with clients by providing exceptional customer service.
- Delivered exceptional account service to strengthen customer loyalty.
- Achieved company growth and brand development through market expansion and sales.
- Answered customers' questions about products prices, availability, uses and credit terms.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
Sales Merchandiser
Golden Eagle of Arkansas
Little Rock , AR
01.2016 - 05.2019
- Built product displays and placed appropriate signage for merchandise.
- Conducted regular store visits to evaluate merchandising standards and ensure compliance with corporate guidelines.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Developed and implemented sales strategies to increase brand presence in the marketplace.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
- Reviewed POS data from retailers to identify areas of opportunity for increasing sales volume.
- Monitored competitor activity to identify potential threats or opportunities in the marketplace.
- Collaborated with company managers regarding product pricing, promotions and markdowns.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Reviewed customer feedback to brainstorm new merchandise ideas and improve existing products.
- Developed strong working relationships with store managers and other key personnel.
- Stayed abreast of market trends and anticipated consumer needs and purchasing habits.
Delivery Supervisor
Golden Eagle of Arkansas
Little Rock , AR
09.2015 - 01.2016
- Investigated any delays or discrepancies in delivery services immediately upon notification.
- Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
- Prepared reports detailing operational data such as number of deliveries per day, week, month.
- Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
- Scheduled daily routes for delivery personnel, ensuring timely completion of deliveries.
- Coordinated with customers to plan efficient or special deliveries.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Developed efficient route plans for drivers to maximize time management and customer satisfaction.
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Provided clear direction to drivers regarding routes, pickup and delivery locations, traffic conditions.
- Managed performance issues with delivery team members.
- Performed regular reviews of employee performance related to quality assurance standards.
- Implemented strategies for improved efficiency in delivery processes across the organization.
- Handled customer inquiries regarding delivery issues or complaints promptly and professionally.
- Coached delivery teams to take accountability for delivery, risk and issue management.
- Assessed potential risks associated with each route prior to dispatch and took necessary precautions.
- Retrieved stored items and traced lost shipments, when necessary.
- Conducted regular meetings with drivers to discuss areas of improvement or any concerns.
- Trained new employees on company policies and procedures related to delivery operations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Delivery Driver
Golden Eagle of Arkansas
Little Rock, AR
01.2015 - 09.2015
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Transported and safely delivered items to prevent damage or loss.
- Ensured accurate completion of all paperwork associated with deliveries.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Utilized street maps to plan and determine most efficient routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Maintained accurate records of goods delivered and collected payments as required.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Coached professional development opportunities for team members with career development plans.
Shift Lead Manager
Golden Eagle of Arkansas
Little Rock , AR
05.2011 - 01.2015
- Directed and led employees and team members on effective operations, methods and procedures.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Prepared reports detailing shift activity and presented them to management.
- Observed and monitored utilization of equipment.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Conferred with management and subordinates to resolve problems or complaints.
- Upheld company standards and compliance requirements for operations.
- Assisted in the development of short-term goals for each shift.
- Helped employees accomplish tasks during peak periods.
- Monitored performance of staff to ensure quality standards were met.
Education
Auto Body Repair And Refinishing - Auto Body
Nashville Auto-diesel College
Nashville, TN09-2006
High School Diploma -
Sheridan High School
Sheridan, AR05-2005
Skills
- Customer relationship management
- Conflict resolution
- Problem solving
- Strategic planning
- Supervision and leadership
- Team collaboration
- Sales strategies
- Market analysis
- Brand development
- Promotional materials design
- Account management
Certification
- Commercial driver liclicense
- fork lift training and electric pallet jack
Affiliations
- Enjoys the outdoors
- involved with my kids activities
Timeline
Sales Account Manager
Golden eagle of Arkansas
05.2019 - Current
Sales Merchandiser
Golden Eagle of Arkansas
01.2016 - 05.2019
Delivery Supervisor
Golden Eagle of Arkansas
09.2015 - 01.2016
Delivery Driver
Golden Eagle of Arkansas
01.2015 - 09.2015
Shift Lead Manager
Golden Eagle of Arkansas
05.2011 - 01.2015
Auto Body Repair And Refinishing - Auto Body
Nashville Auto-diesel College
High School Diploma -
Sheridan High School
Similar Profiles
William LumpkinWilliam Lumpkin
Account Manager at Golden Eagle Of ArkansasAccount Manager at Golden Eagle Of Arkansas
Richard McKinnieRichard McKinnie
Sales Team Leader at Golden Eagle of ArkansasSales Team Leader at Golden Eagle of Arkansas
Julie HoytJulie Hoyt
Controller at Eagle Pest Management Services of Arkansas LLCController at Eagle Pest Management Services of Arkansas LLC