Clearence Alexander
Fort Worth,TX
Summary
Security professional with In depth knowledge of Chapter1702 Occupational Codes & Texas Private Security Statutes & Rules, prepared to lead and manage shift teams with high standard of operational excellence. Proven ability to implement security protocols and respond to incidents efficiently. Strong focus on team collaboration and achieving results, with reliability and adaptability to changing needs. Proficient in surveillance techniques and emergency response.
Overview
18
18
years of professional experience
Work History
Security Shift Supervisor
GardaWorld Security
07.2023 - Current
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Reduced security incidents by conducting thorough evaluations of potential risk factors and addressing vulnerabilities.
- Streamlined communication between team members, resulting in better coordination during critical situations.
- Maintained detailed incident reports, providing valuable insights for future prevention strategies and initiatives.
Operations Manager
ASIS Security Company
08.2021 - 07.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Private Security Training
Lethal Encounter
06.2021 - 08.2021
- Studied in depth knowledge of Texas Private Security Statutes & Rules
- Awareness and understanding of Chapter1702 Occupational Codes
- Level III Endorsement from the State of Texas
- Level IV Endorsement from the State of Texas
- Private Investigation Endorsement from the State of Texas
- All Endorsements verifiable through T.O.P.S
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
Warehouse Lead
Nestle Warehouse
04.2020 - 02.2021
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Oversaw daily operations and shipping and handling processes.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Followed verbal and written instructions to properly move and ship products.
Driver/Independent Contractor
Uber
04.2019 - 04.2020
- Pick up & drop off customers at desired location
- Build Rapport with passengers
- Provide excellent customer service
Post Commander/Chief Manager
Certified Research Security Company
08.2018 - 04.2019
- Ability to make independent decisions, excellent communicator and courteous within scope of job duties in fast pace environment
- Optimized resource utilization by effectively delegating tasks based on individual strengths, improving overall efficiency.
- Promoted transparency within the organization through clear documentation of policies, procedures, incidents, and investigations.
- Set weekly schedules to maintain optimal coverage.
- Managed32 employees in fast pace environment
- Performed all payroll duties and Employee records
- Responsible for Interviewing, hiring and termination of all staffs
- Monitor access points at shift change, breaks and Lunch on daily basis
- Responsible for all weekly safety meetings, continuous safety development and training
Escrow Administrator/Customer Service Specialist
Altisource Solutions
11.2016 - 02.2018
- Responsible for all Post Closing Mortgage documents & all Customer Resolutions to correct errors at closing before Recording with County
- Made outbound and received inbound calls in fast pace environment for Customer Maintenance, Customer Service and Customer Resolutions
- Reviewed all disbursement checks before funding date for Accuracy and Compliance
Picking Lead/Supervisor Customer Resolution
Penske Logistics/Starbucks RDC/CDC
08.2015 - 11.2016
- Performed picking, packing, Shipping, receiving, Forklift, Electric Forklift, & Machine operator
- Promoted to Customer Service Resolution Lead
- Received Inbound and Made outbound calls in fast pace environment to maintain excellent Customer Service
- Proficiently found resolutions to all customer issues with their orders, identified the root cause of error, and initiated steps to resolve into our company SOP
- Promoted to Warehouse Trainer: Responsible for training all associates in the picking /packing/shipping functions in accordance with Company regulations
- Promoted to Warehouse Lead: Managed team performance, attendance, time cards and planned daily workload based on workload forecast
- Executed performance reviews, Corrective action, and interviewing for selection of staff
- Allocated work assignments, tasks, and responsibilities to others to maximize the organizations and individual’s effectiveness
Private Security
Jason Peters – NFL Player
04.2013 - 08.2015
- Performed Personal Security for Professional Athlete for2 years
- Security at Events & personal travel
Sr. Customer Service Specialist
City of Fort Worth
01.2011 - 04.2013
- Resolve all customer escalation calls in reference to Water Department
- Inbound Call Center environment
- Monitored water usage on vacant properties for theft
- Adjusted past or delinquent amounts in fair practice for customers
- Open and closed service at business and residential locations
Private Security
Jason Peters – NFL Player
08.2006 - 11.2010
- Performed Personal Security for Professional Athlete for4 years
- Security at Events & personal travel
Education
No Degree - Accounting
Northwestern State University of Louisiana
Natchitoches, LA08-1996
No Degree - Business Administration And Management
Southern Arkansas University
Magnolia, AR05-2001
Skills
- Operations management
- CCTV monitoring
- Scheduling management
- Physical security
- Incident reporting
- Access control
- Threat assessment
- Security management
- Security audits
- Risk analysis
Additional Skills/Experience
I'm a natural problem solver, as well as prompt, accountable and dependable. I currently possess a Level III & Level IV Security Endorsement from the State of Texas. I also possess a Private Investigation Endorsement from the State of Texas. In depth knowledge Texas Private Security Statutes & Rules. In depth knowledge Chapter1702 Occupational Codes.
I have experience in the following areas: Microsoft Word, Excel, Power Point, Outlook,5S Principals, Oracle, Cisco, AS400, JDA, Cintrix, RFD Gun, Kaizen Experience,10 Key, and Type65 wpm. Attended Northwestern State University from1996-1998 in which I studied accounting. I also attended Southern Arkansas University1998-2001 in which I majored in studied Business Administration. Graduated from John Casablanca School of acting & modeling. I enjoy Golf, shooting pool and stand-up Comedy.
Accomplishments
Made Employee of the Month over 10 times in my career
OSHA 10 Certification
Timeline
Security Shift Supervisor
GardaWorld Security
07.2023 - Current
Operations Manager
ASIS Security Company
08.2021 - 07.2023
Private Security Training
Lethal Encounter
06.2021 - 08.2021
Warehouse Lead
Nestle Warehouse
04.2020 - 02.2021
Driver/Independent Contractor
Uber
04.2019 - 04.2020
Post Commander/Chief Manager
Certified Research Security Company
08.2018 - 04.2019
Escrow Administrator/Customer Service Specialist
Altisource Solutions
11.2016 - 02.2018
Picking Lead/Supervisor Customer Resolution
Penske Logistics/Starbucks RDC/CDC
08.2015 - 11.2016
Private Security
Jason Peters – NFL Player
04.2013 - 08.2015
Sr. Customer Service Specialist
City of Fort Worth
01.2011 - 04.2013
Private Security
Jason Peters – NFL Player
08.2006 - 11.2010
No Degree - Accounting
Northwestern State University of Louisiana
No Degree - Business Administration And Management
Southern Arkansas University
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