Cleasy Ernsperger
Pflugerville,TX
Summary
Operations Manager with extensive experience in optimizing workforce planning and developing training programs. Proven success in driving process improvements and aligning project staffing with organizational goals. Adept at fostering cross-departmental collaboration and managing stakeholder communications to support business objectives.
Overview
13
13
years of professional experience
Work History
Staffing Operations Manager
Wipro Technologies (Acquired Edgile)
Pflugerville, TX
10.2024 - Current
- Act as the project owner for workforce planning efforts, managing end-to-end execution from intake and forecasting through deployment and ramp-down.
- Drive continuous process improvements in staffing operations by standardizing workflows, enhancing utilization reporting, and enabling leadership to make faster, more informed resourcing decisions.
- Lead change management efforts to implement new staffing processes and reporting standards, driving adoption through clear communication, stakeholder alignment, and training.
- Produce and present weekly staffing health and pipeline reports, providing leadership with clear insights on risks, dependencies, and resourcing impacts.
- Manage stakeholder communications across operations, finance, and delivery teams to drive alignment, resolve conflicts, and maintain staffing momentum.
- Oversee ramp-up and ramp-down planning for all staffing demands, ensuring balanced cost efficiency, and uninterrupted delivery.
- Manage daily operations and streamlined workflow processes across departments, enhancing cross-functional collaboration.
- Develop training programs to enhance staff skills and operational knowledge.
Senior Learning Development Specialist
Wipro Technologies (Acquired Edgile)
Austin, TX
07.2022 - 10.2024
- Launched 4-week Consulting 101 Skills boot camp for campus hires, measuring its effectiveness to enhance continuous learning.
- Developed and managed employee onboarding program from signed offer to departmental hand-off, measuring effectiveness throughout process.
- Coordinated and facilitated annual three-day Milestone training for newly promoted employees, ensuring alignment with organizational goals.
- Facilitated all implementation training for Edgile employees on Wipro's culture, policies, and systems.
- Collaborated with subject matter experts to develop course curricula that meet business needs for each service line.
LEARNING & DEVELOPMENT MANAGER
HaulHub
Austin, TX
05.2021 - 05.2022
- Led Learning and Development department and managed a team of two.
- Launched a 30-day new hire program, immersing new hires into the business and departmental functions.
- Collaborated with department heads to identify training needs and develop targeted programs.
- Established a management program to align managers with HaulHub's values and goals while building skills.
- Utilized performance metric tools to assess the effectiveness of training programs.
- Conducted an employee engagement survey, followed by open department sessions, to collect qualitative feedback to assess initiatives to improve employee engagement.
- Created Women of HaulHub group to encourage networking and support among female employees. to foster inclusivity and empower women.
LEARNING & DEVELOPMENT MANAGER
QuinStreet (Acquired Modernize)
Austin, TX
07.2020 - 05.2021
- Created QuinStreet's new hire packet to immerse Modernize employees in the culture and expectations of the acquisition.
- Created system documentation for all new hires to quickly ramp up at QuinStreet.
- Led DiSC training for Sales and Account Management to help understand communication styles for customers.
- Hosted monthly lunch-and-learns on various topics, such as soft skills, technical skills, and processes, to improve employees' skill sets.
- Implemented a resource library program to help employees grow on their own time, showcasing a book of the month for employees to read.
- Coached team leads one-on-one to better strengthen their leadership skills.
LEARNING & DEVELOPMENT MANAGER
Modernize
Austin, TX
06.2018 - 07.2020
- Implemented the Leadership Foundations cohort program to develop individual contributors into leadership roles.
- Developed learning strategies aligned with core competencies and employee skill levels, and implemented targeted workshops.
- Assessed skill needs for 30 employees in two departments (Sales and Account Management), and developed training courses.
- Executed quarterly workshops by leveraging executive feedback and engagement data to create tailored content and skill-building timelines for the management team.
- Created an in-depth onboarding manual for all new hires to complete in their first 90 days, immersing them into the business and departments.
- Streamlined onboarding process for Account Management, reducing duration from 90 days to 30 days.
- Decreased the sales onboarding form from 30 days to 5 days, with a success rate of salespeople closing a deal within the first two weeks.
- Conducted an annual employee engagement survey and facilitated open department sessions to gather qualitative feedback for enhancing employee engagement initiatives.
- Ensured total compliance with the project management framework across the organization to keep the business initiatives aligned.
- Leveraged Smartsheet to track project management demands for the business, improving visibility and accountability, providing real-time insights to leadership.
EVENTS & OPERATIONS MANAGER
Modernize
Austin, TX
06.2017 - 06.2018
- Manage all yearly company-wide events to promote teamwork, active collaboration, and strengthen relationships across departments.
- Managed operations, events, travel, and learning and development budgets to ensure effective resource allocation and support organizational goals.
- Implemented a travel program across the organization to streamline travel and cost-efficiency.
- Implemented company perks, including a lunch catering program and an anniversary program, enhancing employee satisfaction and engagement.
- Managed internal office needs and day-to-day operations.
- Led the expansion of an additional office floor, overseeing lease negotiations, and coordinating go-live activities for successful space utilization.
EMPLOYEE ENGAGEMENT SPECIALIST
PeopleAdmin
Austin, TX
08.2016 - 06.2017
- Developed and implemented employee engagement initiatives, including training programs, cultural events, and roundtable discussions, to align with PeopleAdmin's values and goals.
- Created a recognition program for 150+ employees, collaborating with internal engineers to design and track employee engagement and improvement areas.
- Designed core values for the organization, and managed global distribution across the organization.
LEARNING AND DEVELOPMENT COORDINATOR
PeopleAdmin
Austin, TX
01.2016 - 08.2016
- Created training aids, including video guides (Captivate) and standard operating procedures, to enhance learning experiences.
- Monitored and analyzed training outcomes for 50+ sales organizations to inform program improvements.
- Maintained and supported the Learning Management System (Sumtotal) and all associated training records for over 50 employees.
TALENT ACQUISITION SPECIALIST
PeopleAdmin
Austin, TX
05.2014 - 12.2015
- Managed full life-cycle recruiting process for 10+ requisitions, overseeing sourcing, screening, and reporting metrics to enhance recruitment efficiency.
- Identified and engaged in local recruiting programs, forums, and events to attract candidates and strengthen PeopleAdmin employment brand.
- Facilitated onboarding programs for 65 employees, streamlining processes to improve new hire integration.
ESCROW ASSISTANT
Boatner Hamad Law & Title
San Antonio, TX
12.2012 - 05.2014
- Drafted correspondence and organized paperwork for opening, maintaining, and closing escrow accounts, ensuring compliance and accuracy.
- Conducted preliminary and secondary outreach to identify and obtain required or missing information, facilitating seamless transactions.
- Managed customer support and ownership of 30 files concurrently, providing timely updates and resolving inquiries.
Education
BACHELOR OF SCIENCE (B.S.) - MARKETING
Texas State University
San Marcos, TX, USSkills
- Project management
- Program development
- Process improvement
- Leadership
- Communication skills
- Data analysis
- Problem solving
- Instructional design
- Employee training
- Skills gap analysis
- Implementation planning
- Event planning
- JIRA
- Confluence
- Microsoft Office suite
- Google suite
- Learning management systems
- Smartsheet
Volunteer Experience
Active Member, Austin, TX, Junior League of Austin, 01/01/23, Present
Timeline
Staffing Operations Manager
Wipro Technologies (Acquired Edgile)
10.2024 - Current
Senior Learning Development Specialist
Wipro Technologies (Acquired Edgile)
07.2022 - 10.2024
LEARNING & DEVELOPMENT MANAGER
HaulHub
05.2021 - 05.2022
LEARNING & DEVELOPMENT MANAGER
QuinStreet (Acquired Modernize)
07.2020 - 05.2021
LEARNING & DEVELOPMENT MANAGER
Modernize
06.2018 - 07.2020
EVENTS & OPERATIONS MANAGER
Modernize
06.2017 - 06.2018
EMPLOYEE ENGAGEMENT SPECIALIST
PeopleAdmin
08.2016 - 06.2017
LEARNING AND DEVELOPMENT COORDINATOR
PeopleAdmin
01.2016 - 08.2016
TALENT ACQUISITION SPECIALIST
PeopleAdmin
05.2014 - 12.2015
ESCROW ASSISTANT
Boatner Hamad Law & Title
12.2012 - 05.2014
BACHELOR OF SCIENCE (B.S.) - MARKETING
Texas State University