Clemencia Jaramillo
San Mateo,CA
Summary
Proven to enhance client communication and streamline administrative processes at Paul Neumann, I excel in file organization and problem-solving. Demonstrated ability to improve efficiency by overhauling housekeeping operations at Hotel Krupa, leading to significant cost reductions. Skilled in client communication and task prioritization, I bring a track record of achieving tangible results and elevating customer satisfaction.
Overview
4
4
years of professional experience
Work History
Legal Assistant
Paul Neumann
03.2022 - Current
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
Courtesy Clerk
Grocery Outlet Bargain Market
10.2022 - 11.2023
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Head Housekeeper
Hotel Krupa
07.2020 - 10.2022
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Participated in quality assurance reviews, implementing changes as needed to improve overall service and guest satisfaction.
Customer Service, Cashier
La Poblanita Flower Shop
05.2020 - 07.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
Dishwasher, Prep Cook
La Torta Gorda Restaurant
02.2020 - 05.2020
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Education
City College of San Francisco
San Francisco, CABachelor of Science - Accounting
High School "24 De Mayo "
Quito, EcuadorBusiness Entrepreneurship - Business Education
Prospera Emprendimiento Empresarial
Oakland, CA06.2024
Skills
- File Organization
- Merchandise Restocking
- Problem-Solving
- Creative Thinking
- Client Communication
- Task Prioritization
- Document Control
References
Brian Campos, Legal Assistant Paul Neumann
campos.composer@gmail.com - (650) 303- 8825
Eric Liittschwager, Grocery Outlet
Ericliitt@gmail.com - (408) 966- 5985
Dropati Sami, Hotel Krupa
(415) 424- 1246
Angel Villatoro, La Poblanita
(415) 684- 4728
Kattlin Garcia, La Torta Gorda
(415) 261-5261
Timeline
Courtesy Clerk
Grocery Outlet Bargain Market
10.2022 - 11.2023
Legal Assistant
Paul Neumann
03.2022 - Current
Head Housekeeper
Hotel Krupa
07.2020 - 10.2022
Customer Service, Cashier
La Poblanita Flower Shop
05.2020 - 07.2020
Dishwasher, Prep Cook
La Torta Gorda Restaurant
02.2020 - 05.2020
City College of San Francisco
Bachelor of Science - Accounting
High School "24 De Mayo "
Business Entrepreneurship - Business Education
Prospera Emprendimiento Empresarial
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