Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shana Urban

Shana Urban

Lansing,MI

Summary

I started my career in Hospitality. I enjoyed that for many years, building relationships, creating environments where everyone felt welcome and the individuals were remembered. People remember how they were treated, or how they felt while conducting business. Whether that be at Meijer or Williams Auto World first impressions matter and so does the way you treat people. I know that I won’t go back to places that act like dealing with a customer is a chore. I want to feel like you enjoy helping me. That is how I want every client feeling. A smile and genuine commitment to providing the best service I can. I am committed to learning everyday and to come prepared to be the best I can each day. Committed to streamlining processes to facilitate growth in all areas, experienced in providing administrative support to legal departments with focus on document management. Demonstrated ability in interpreting legal documents and policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and a very passionate job seeker with strong organizational skills eager to demonstrate my skills to someone that is willing to take a chance. I will not disappoint anyone that believes In me. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and urgency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I’m a professional single mom trying to show my son that no matter what you’re circumstances are you can achieve greatness. Especially when you put out positive energy. Thank you for your time. I appreciate it.

Respectfully,

Shana Urban

Overview

24
24
years of professional experience
1
1
Certification

Work History

Legal Assistant

The Dillon Law Group
12.2023 - Current
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Scheduled appointments, court appearances, and depositions for busy law firm.

Member Service Representative

Costco
East Lansing , Mi
09.2020 - 12.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Maintained and managed customer files and databases.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
  • Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
  • Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
  • Educated and engaged customers with new bank products and services.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
  • Resolved customer issues through thorough dispute investigation.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.

Bar Manager

Leroy's Bar and Grill
01.2014 - 06.2020
  • Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Closed out cash register and prepared cashier report at close of business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Streamlined inventory management for optimal stock levels and reduced waste.

Bartender/Bar Manager

Leo's Outpost
04.2004 - 06.2013
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.

Chevrolet Product Specialist

Gail & Rice Productions
01.2001 - 04.2005
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Assisted with demonstrations for Product or Service to showcase functionality.
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Continually expanded knowledge of Product or Service product line.
  • Established strong relationships with key industry influencers to promote products through various channels.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Researched product's technical specifications and accurately communicated information.
  • Created user accounts and assigned permissions.

Education

Associate of Science - Radiology -

Baker College
Owosso, MI

Medical Terminology Classes -

Skills

  • Safe serving knowledge
  • Health codes compliance
  • Staff training and development
  • Wine and liquor expertise
  • Outgoing personality
  • Team building
  • Sound judgment
  • Customer relations
  • Scheduling/Planning
  • Fast Learner
  • Calendar Management
  • Legal Document Preparation
  • Microsoft Office
  • File Organization
  • Client Communication
  • Administrative Support
  • Document Preparation
  • Interviewing Clients
  • Client Relations
  • Document drafting
  • Document filing
  • Client Support
  • Notary Public
  • Proofreading
  • Office Management
  • Task Prioritization
  • Legal/Court Processes
  • Exceptional telephone etiquette
  • Client service and support
  • Organizational Efficiency
  • Case Management
  • Correspondence
  • Document Editing
  • Customer Relationship Management
  • Legal Terminology
  • Court Filing
  • Database Management
  • Ethics compliance
  • Relationship Building
  • Criminal Law
  • Civil Law
  • Billing Statements
  • Travel Coordination
  • Attention to Detail
  • Critical Thinking
  • Customer Service
  • Proficient in MS Office
  • Document organization
  • Effective Multitasking
  • Case File Management
  • Data Confidentiality
  • Appointment Scheduling
  • Workload Management
  • Good Judgment and Decision Making
  • Document Management
  • Work Prioritization
  • Deadline Monitoring
  • Legal and Court Processes
  • Filing System Organization
  • Schedule Coordination
  • Correspondence Writing
  • Legal Correspondence

Certification

  • CNP - Certified Notary Public

Timeline

Legal Assistant

The Dillon Law Group
12.2023 - Current

Member Service Representative

Costco
09.2020 - 12.2023

Bar Manager

Leroy's Bar and Grill
01.2014 - 06.2020

Bartender/Bar Manager

Leo's Outpost
04.2004 - 06.2013

Chevrolet Product Specialist

Gail & Rice Productions
01.2001 - 04.2005

Associate of Science - Radiology -

Baker College

Medical Terminology Classes -

Shana Urban