Clement Tay
Fargo,United States
Summary
Friendly Help Desk Technician with ten+ years of quickly and effectively resolving customers' technical issues.
Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations.
Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
7
7
years of professional experience
Work History
Webmaster & Help Desk Support Technician
Ministry Of Health & Social Welfare, MOH
Monrovia , Liberia
11.2010 - 03.2018
- Provided technical assistance to customers regarding various hardware and software applications,
- Troubleshooting and diagnosing different technical issues, assessing and understanding user needs and issues and recommending technical fixes to customers,
- Provide direct service for IT networks as well as customer service to users inside the company,
- Maintain a work log of job tickets and maintenance tasks,
- Forward daily inspections to prevent or solve system malfunctions,
- Stay updated on new developments in, and analyze reviews of, computing technologies, and
- Supervise the logging of network conditions and requirements.
Education
BBA - Business Administration With Emphasis in MIS
SMC University
ZUG, Switzerland.07.2014
Axelos Global Best Practice, ITIL Certification. - Information Technology Infrastructure Library.
Axelos Global Best Practice.
Axelos Global.09.2013
Associate Degree Equivalent in Computer Science. - Information Technology
IPMC College of Technology
Accra, Ghana.07.2010
Skills
- Team Liaison,
- Strong Verbal Communication,
- Process Implementation,
- Self-Motivated, and
- Conflict Resolution, etc
Timeline
Webmaster & Help Desk Support Technician
Ministry Of Health & Social Welfare, MOH
11.2010 - 03.2018
BBA - Business Administration With Emphasis in MIS
SMC University
Axelos Global Best Practice, ITIL Certification. - Information Technology Infrastructure Library.
Axelos Global Best Practice.
Associate Degree Equivalent in Computer Science. - Information Technology
IPMC College of Technology
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