Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Languages
Certification
Timeline
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Clemente Guzman

Riverview,FL

Summary

Results-driven IT professional with extensive experience at AdventHealth, specializing in Windows 10 migration and exceptional problem-solving skills. As a Senior Deployment Technician, successfully led projects that enhanced system efficiency and boosted user satisfaction. Proficient in hardware installation and network troubleshooting, with a proven track record of delivering effective technical solutions. Fluent in both English and Spanish, committed to leveraging expertise to optimize IT operations further.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT PC Technician Intermediate

AdventHealth
04.2019 - Current
  • Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, and standard applications
  • Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems
  • Troubleshoot and perform preventive maintenance on any authorized systems devices as requested by user
  • Assists with site walk-through and audits, to ensure accurate equipment and compliance
  • Enter and update Helpdesk tickets required to monitor and track all work done in End-User Computing support area

Cerner Activation Analyst

Lifepoint Health
08.2018 - 11.2018
  • Developed organizational units in Active Directory (AD) and managed user security with group policies
  • Maintained user, group, and computer accounts for the Hospitals enterprise network
  • Installed, configured and maintained data migration of workstations and software
  • Supported a large enterprise desktop deployment with older computers while imaging workstations

Senior Deployment Technician

3D Technology
10.2015 - 07.2018
  • Team lead for multiple projects.
  • Managed and supported current applications to replicate their functionality on 2 different domains
  • Supported full system migration from Rack and stacking Network switches to building and deploying CPUs
  • Assessed full layouts of hospitals and discovered current equipment for future deployments

Education

Some College (No Degree) - Information And Computer Systems

Technological Institute of Cibao Oriental
Sanchez Ramirez, Dominican Republic

Skills

  • Windows 10 migration
  • System Center Configuration Manager (SCCM)
  • Bilingual in English and Spanish
  • Remote assistance
  • Hardware upgrades
  • Install and configure third-party software
  • Windows Active Directory
  • Communication
  • Problem solving
  • Time management
  • Application installations
  • Technical support
  • Network troubleshooting
  • Software updating
  • Troubleshooting and Diagnostics
  • User training
  • Hardware installation
  • Mobile device management
  • Helpdesk services
  • Printer troubleshooting

Personal Information

Title: Information Technology Specialist

Accomplishments

  • Employee of the Quarter
  • Employee of the year

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

  • Google IT Support Certificate

Timeline

IT PC Technician Intermediate

AdventHealth
04.2019 - Current

Cerner Activation Analyst

Lifepoint Health
08.2018 - 11.2018

Senior Deployment Technician

3D Technology
10.2015 - 07.2018

Some College (No Degree) - Information And Computer Systems

Technological Institute of Cibao Oriental

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Clemente Guzman