Lyndell Dalrymple
El Reno,OK
Summary
To secure a challenging position as a Desktop Support Technician, utilizing my technical expertise and problem-solving skills to provide efficient and reliable support to end-users. With a strong passion for technology and a dedication to customer satisfaction, I aim to contribute to the smooth operation of IT systems and ensure optimal user experience in a dynamic and collaborative work environment.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Data Center Technician
Indotronix / Unisys
04.2024 - Current
- Provided support for software, hardware and networking support for Dell Servers following standard Dell MOPs.
- Provided maintenance and support on legacy products.
- Supported Core Dell server and storage products. Product line included Poweredge, Powerstore, PowerProtect DD, Avamar, Powerscale - Isilon, PowerProtect DP, Powervault, and VXRail.
- Support ed and participated in change management processes, including preventative maintenance and production monitoring. This was mostly performed by BIOS, IDRAC, and resolution.
- Performed disk replacement on Dell enterprise storage products.
- Supports network products from operational and maintenance perspectives.
- Performs installs, moves, adds and changes as required.
- Tests networks, servers, and client approved applications.
- Maintain Dell Certifications.
- Use of ServiceNow and SalesForce to update and close tickets, upload photos, etc.
- Server and network hardware installation and maintenance.
- Monitored and Layer 1troubleshooting, and respond to hardware errors and replaced components and Worked with Dell technical support so solve software issues utilizing industry-standard ticketing systems. Performed Layer 1, 3 and 4 troubleshooting and resolution.
Epic Technical Dress Rehearsal Technician
Optimum HIT / OU Medical Center
01.2023 - 03.2024
- Test each device in the weeks and months prior to go-live.
- Devices include workstations, printers, e-signature pads, bar code scanners, and other end-user devices that integrate with the Epic EHR.
- Testing workstations and peripheral devices, using Epic software modules and executing Epic test scripts, to ensure printing queues are created and printers are mapped to the correct workstations, and peripheral devices are working as expected.
- Viewing, creating, and modifying Excel worksheets.
- Providing detailed information on each failed workstation or device, using Epic modules and Epic test-script outputs, to ensure proper and efficient turnaround times for failure troubleshooting and resolution.
- Understand expected results and document failures effectively based on test script requirements.
End User Support
New Millenium / Exxonmobil
09.2021 - 12.2021
- A member of the End User Support team providing high quality support with very good customer service, technical expertise and timeliness. Frequent contact with end users, peers and managers primarily face to face as desk-side support for service requests and on-site problem resolution. Worked in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network, Server and print services.
- Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
- IMAC support including large scale/bulk office moves/re-stack activities (all moves)
- Support for Operating System, base load software, MS Office suite and other business application
- Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
- Accessed related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries Support for the Mobility devices (IOS/iPhone/I Pads)
- VIP and home-based office (HBO) user support
- Managed the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
- Responded to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
- Performed managed print service invoicing/meter read/polling report verification
- Performed end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verification, facility inspections, maintenance of verification logs
- Coordinated with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provided IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provided IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites
- Provided On-call support if required outside business hours on a rotational basis
Desktop Support
Tripmasters.com
Lima, Peru
06.2013 - 08.2021
- Imaged and configured Dell desktops and Lenovo laptops with Microsoft Windows 10, Office365, various stand-alone applications, such as SAP, Quick 32, Altiris, and many others. Involved in working in a group environment to identify, troubleshoot, and resolve customer issues. Built, configured, and shipped laptops and desktops to internal customers utilizing SCCM. Worked directly with business customers to plan, support, and provide event assistance and end-user configuration. Installed, troubleshoot, and repair personal computer systems and other peripherals; provided technical support for client operating systems (Windows 10).
- Participated in resolving problem tickets.
Purchasing and Desktop Support
Cheyenne and Arapaho Tribes of Oklahoma
Oklahoma City, OK
08.2012 - 03.2013
- Purchasing agent for all electronic equipment on reservation. Also, Desktop Support for Cheyenne and Arapaho Tribes.
Technical Support
Dell Computer Corporation
Oklahoma City, OK
01.2010 - 08.2012
- Provided IT support remotely through DameWare and remote desktop. Software support included but not limited to the following: Microsoft Windows XP Professional; Microsoft Windows Vista; Microsoft Windows 7; Microsoft Office 2007/10, Microsoft Outlook 2007/10; Microsoft's Active Directory (AD); AutoCAD 2010/11, and Oracle 11g. Experience with trouble ticket management with Remedy ticketing system. Provided support for CAC (Common Access Card). Install middleware, and PKI (Public Key Infrastructure) Certificates. IT software configuration for, PCs, printers and portable computers and Blackberry devices. Knowledge of basic networking concepts such as DNS, DHCP, TCP/IP, Active Directory (AD), MS Exchange and network security. Excellent oral and written communications skills, as well as strong team and customer relations.
Field Technician
Teksystems
10.2010 - 05.2011
- Contract position with Mercy Hospital in Desktop support/end user support role. Mercy is currently expanding and there are many new clinics being built.
- Network infrastructure and testing connectivity with the new facilities.
- Configuration management, Contract position with General Dynamics at Tinker Air Force Base. Routing Helpdesk tickets in Remedy, logging and tracking outages, and quality assurance. Active security clearance.
- Technical Support for computer software/hardware and peripherals for government contract. Active government clearance.
Desktop Support
Software House International
Tulsa, OK
05.2008 - 11.2009
- Computer upgrade project at Verizon in Tulsa, OK. Upgrade of computers, backing up data and restoring to the new computer. Software and hardware troubleshooting.
Network Administration
Getronics
Tulsa, OK
11.2004 - 08.2007
- Network support. Installing servers and UPS' at State Farm agents in the Tulsa area. Also performed backups of network and end user support.
Desktop Support / Helpdesk
Lowrance Electronics
Tulsa, OK
09.2001 - 11.2004
- Desktop support for 300+ node network. Diagnosing hardware and software failure. Software support included Windows Server Terminal Services 2003, Windows Server Active Directory 2000, Windows XP, and Office XP.
LAN Support Technician
RadioShack Corporation Headquarters
Fort Worth, TX
12.2000 - 08.2001
- Provided desktop support for 3400-node network. Software configuration included Windows 2000, Novell 3.12 and NT network operation systems, Office 2000, Office 97, MS Exchange, PeopleSoft, Glovia, Exceed, Remedy Helpdesk, Oracle, Norton Ghost. Hardware support included large migration from Windows 98 to Windows 2000, building PC compatible computers, and upgrading computers.
Office Automation Specialist
Modern Technology Systems, Inc.
Oklahoma City, OK
10.1999 - 02.2000
- Maintained client support for 1,000+ node network at FAA Mike Monroney Aeronautical Center. Software configuration included NT 4.0 Server, NT 4.0 Workstation, SMS, Window 95/98, MS Exchange, MS Project, eCmail 8.2, Lotus Notes, Office 98, Outlook 98, Oracle, Dynacom, and DMS. Assessed client-side problems and solved them in a timely manner. Tracked calls with Utopia Helpdesk software.
Education
undefined
Tec skills
Oklahoma City, OK03.2010
Journalism
Oklahoma State University
Stillwater, OK12.2009
undefined
Techskills
Fort Worth, TX12.2002
Skills
- Security Certified
- A Certified
- ITIL v3 Foundations Certified
- Active Directory 2003 / 2008
- Exchange Server 2003 / 2008
- VMware
- Cisco routers and switches
- Desktop Support
- Windows 10 Migration
- SCCM
- Remote Desktop repair
- Iphone Support
- Imaging
- Windows 10, Windows 7, Window XP
- Service Now & Remedy Ticketing System
- MS Office 2007 / 2010/365
Certification
CompTIA A+, CompTIA Security +, ITIL
Timeline
Data Center Technician
Indotronix / Unisys
04.2024 - Current
Epic Technical Dress Rehearsal Technician
Optimum HIT / OU Medical Center
01.2023 - 03.2024
End User Support
New Millenium / Exxonmobil
09.2021 - 12.2021
Desktop Support
Tripmasters.com
06.2013 - 08.2021
Purchasing and Desktop Support
Cheyenne and Arapaho Tribes of Oklahoma
08.2012 - 03.2013
Field Technician
Teksystems
10.2010 - 05.2011
Technical Support
Dell Computer Corporation
01.2010 - 08.2012
Desktop Support
Software House International
05.2008 - 11.2009
Network Administration
Getronics
11.2004 - 08.2007
Desktop Support / Helpdesk
Lowrance Electronics
09.2001 - 11.2004
LAN Support Technician
RadioShack Corporation Headquarters
12.2000 - 08.2001
Office Automation Specialist
Modern Technology Systems, Inc.
10.1999 - 02.2000
undefined
Techskills
Journalism
Oklahoma State University
undefined
Tec skills