Prem Paul
West Des Moines,IA
Summary
Experienced IT professional specializing in large-scale infrastructure, including Azure cloud environments and enterprise IT systems. Skilled in server deployment, system monitoring, and managing Azure virtual machines. Focused on executing cloud migrations and ensuring system availability while resolving incidents and supporting cloud operations.
Overview
4
4
years of professional experience
Work History
Data Center Technician
Microsoft (via Insight Global)
West Des Moines, Iowa
10.2025 - 02.2026
- Deployed and maintained Azure server clusters, ensuring high availability and optimal performance.
- Installed and configured enterprise server hardware within hyperscale data center environments for Microsoft Azure cloud infrastructure.
- Executed troubleshooting and break-fix repairs to restore system availability for cloud workloads.
- Conducted rack and stack deployments for Azure compute and storage environments.
- Managed installation of fiber and copper cabling for high-speed Azure networking infrastructure.
Exchange Associate
Iowa Equity Exchange
West Des Moines, Iowa
05.2025 - 10.2025
- Successfully managed 1031 exchange transactions with strict adherence to documentation and deadlines.
- Tracked critical deadlines, including 45-day identification and 180-day closing periods, ensuring timely closures.
- Collaborated with clients, real estate agents, attorneys, and title companies to streamline exchange processes.
- Prepared legal documents, including exchange agreements and assignment forms, to maintain transaction integrity.
- Worked closely with human resources to support employee management and organizational planning.
IT Analyst
USAA
San Antonio, Texas
11.2024 - 05.2025
- Analyzed system performance to identify enhancements driving operational efficiency.
- Troubleshot complex technical issues for end-users, ensuring timely resolution and minimizing disruption.
- Assisted in software updates and patches to enhance security posture and reduce vulnerabilities.
- Evaluated new technologies, providing recommendations aligned with modernization goals.
- Supported prompt troubleshooting efforts to resolve technical issues swiftly.
Cybersecurity Analyst
Siri Consultancy Services
West Des Moines, Iowa
05.2024 - 09.2024
- Implemented security protocols to strengthen network protection and ensure data integrity.
- Developed and maintained comprehensive documentation of security policies and procedures.
- Conducted audits and assessments to verify compliance with industry standards.
- Analyzed security alerts to identify threats, enhancing overall network security posture.
- Collaborated with IT teams to deploy advanced threat detection tools for enhanced capabilities.
IT Assistant
Clear Tax
12.2022 - 08.2023
- Executed application migrations to cloud environment, ensuring a seamless transition and minimizing downtime for users.
- Facilitated application migrations from on-prem data center to cloud, enhancing accessibility and scalability for users.
- Delivered technical support for software applications, promptly resolving issues to improve user satisfaction and system reliability.
- Enhanced system security by conducting regular vulnerability assessments.
- Protected virtual machines and servers from threats using MS Defender for Servers, ensuring data integrity and security.
Deskside Engineer
Blackstone Industrial Services
West Des Moines, Iowa
04.2022 - 11.2022
- Delivered hands-on technical support for end-user hardware, software, and peripherals in Windows and macOS environments.
- Diagnosed and resolved incidents involving desktops, laptops, printers, mobile devices, and network connectivity.
- Installed, configured, and maintained operating systems, applications, and security patches per IT policies.
- Collaborated with IT teams to escalate complex issues, minimizing downtime and enhancing user satisfaction.
- Managed asset inventory while performing hardware upgrades to meet performance standards.
Education
Bachelor of Science - Management Information Systems
Iowa State University
Ames, IA05-2024
Skills
- Azure cloud services and expertise
- Active directory management
- Network administration
- IT troubleshooting
- Information security
- Computer proficiency
- Critical thinking and attention to detail
- Time management
- Customer service and client collaboration
- Leadership skills
- Hardware installation and structured cabling
- Data center operations
- Network infrastructure
- IT security policies
Timeline
Data Center Technician
Microsoft (via Insight Global)
10.2025 - 02.2026
Exchange Associate
Iowa Equity Exchange
05.2025 - 10.2025
IT Analyst
USAA
11.2024 - 05.2025
Cybersecurity Analyst
Siri Consultancy Services
05.2024 - 09.2024
IT Assistant
Clear Tax
12.2022 - 08.2023
Deskside Engineer
Blackstone Industrial Services
04.2022 - 11.2022
Bachelor of Science - Management Information Systems
Iowa State University