Summary
Work History
Education
Skills
Timeline
Generic

Troi Harris

Norcross,USA

Summary

Detail-oriented Data Center Technician with extensive hands-on experience supporting enterprise environments, including Microsoft Data Center Operations, server deployment, and infrastructure maintenance. Expertise in rack and stack installations, structured cabling (fiber and copper), and hardware diagnostics within high-availability settings. Proficient in cloud technologies such as Microsoft Azure and AWS, with a solid foundation in networking, asset management, and system troubleshooting. A unique blend of data center operations, quality assurance, and network protocol experience drives efficient security measures, blue team defense strategies, and streamlined deployment processes, while continuously expanding technical skills with a focus on cybersecurity.

Work History

Data Center Technician

TEKsystems
Lithia Springs, GA
04.2026 - Current
  • Diagnosed and resolved technical issues in data center environment.
  • Collaborated with team to optimize system performance and uptime.
  • Conducted routine inspections to ensure compliance with safety standards.
  • Support Microsoft data center operations, including server deployment, maintenance, and troubleshooting
  • Accepted tasks and documented status using ticketing system, time reports and email.

Data Center Technician

Salute Mission Critical
Fayetteville, GA
08.2025 - 04.2026
  • Collaborated with cross-functional teams to support complex projects and initiatives.
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Installed and managed structured cabling infrastructure for PDUs, Console, Management, and Fiber Optic cables.
  • Streamlined processes for hardware installation, saving time and reducing potential errors during server rack movement.
  • Dressed and labeled cables for easy identification and traceability.
  • Recorded received products into database using asset tags information, product manufacturer, model and serial number.
  • Identified and reported problem devices and replaced defective parts.
  • Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.

Security Professional

Northside Hospital
Lawrenceville, GA
01.2025 - 08.2025
  • Safeguarded valuable assets through vigilant perimeter patrols, access control management, and continuous monitoring via CCTV systems where applicable.
  • Responded promptly to incidents, coordinating with local law enforcement when necessary.
  • Implemented access control procedures to manage entry and exit of individuals effectively.
  • Operated multi-line phone systems to receive and prioritize emergency calls.
  • Coordinated response efforts with law enforcement, fire, and EMS personnel to ensure public safety.
  • Maintained accurate records of dispatch activities in real-time using computer-aided dispatch systems.

Field Service Technician

Atlanta Gas Light
Conyers, GA
07.2024 - 01.2025
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Complete leak surveys for Natural Gas meters.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Security Officer

Securitas Security Services
Cumming, GA
10.2023 - 07.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Improved overall security by monitoring surveillance systems.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Reported suspicious activities and persons to law enforcement.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored and acknowledged fire alarm panels daily for hazards.

Quality Control Data Technician

SHI
Piscataway, NJ
03.2022 - 10.2023
  • Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
  • Inspected incoming and outgoing materials for accuracy and quality through multiple stages of Quality Control.
  • Tested Power Distribution Units and systems to evaluate performance and identify concerns.
  • Installed and managed structured cabling infrastructure with Fiber Optic, Ethernet, SFP, QFSP, Power and other various cables to Servers.
  • Worked closely with network administrators and server engineers to deliver quality service for ServiceNow, Verizon, Oracle, Ross JCPenney, and other customers.
  • Installed and repaired, and labeled network cabling, hardware and software to maximize operational efficiency and organization.
  • Recorded received products into database using asset tags information, product manufacturer, MAC address, model and serial number.
  • Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms using Notepad++, Sharepoint, Power BI, Outlook, etc.
  • Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.

Pipeline Inspector

USIC/Con Edison
New York, NY
01.2021 - 02.2022
  • Inspected and examined gas pipelines and finished parts and products for defects and wear to verify conformance with diagrams and template specifications.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Marked materials and items for acceptance or rejection, recording test results and inspection data into Gas App.
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Utilized gauges, tools and equipment to complete in-depth assessments.
  • Completed documentation and updated tracking spreadsheets each day.
  • Collected samples and tested system components.
  • Inspected over 40 commercial and residential facilities per week with accuracy, while protecting them from hazardous gas leaks.
  • Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.

Project Assistant

ProSys
Alpharetta, GA
05.2020 - 01.2021
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Offered technical support and troubleshoot issues to enhance office productivity.
  • Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Handled administrative duties, filing, and errands.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Provided data analysis to building managers to inform security processes.

Education

Software Engineering -

General Assembly
Atlanta

High School Diploma - undefined

Centennial High School
Roswell, GA
01-2016

Computer Science And Programming

Gwinnett Technical College
Lawrenceville, GA

Security+ Certification -

Comptia
2026

Cloud Practitioner Certification -

AWS
2024

Certificate -

OSHA 10

Arc Flash And Electrical Safety -

NFPA 70E 2024

Skills

  • Microsoft Office Specialist
  • Rack and Stack
  • AWS, Oracle, Azure Cloud
  • Fiber Optic Testing
  • Cable Routing (Coaxial, Fiber, MGMT, Con)
  • Data Entry
  • Fiber Troubleshooting
  • HTML, CSS, Python, JavaScript, CLI
  • Airtable, Power BI, Slack
  • Medical Terminology
  • Video Editing Adobe

Timeline

Data Center Technician

TEKsystems
04.2026 - Current

Data Center Technician

Salute Mission Critical
08.2025 - 04.2026

Security Professional

Northside Hospital
01.2025 - 08.2025

Field Service Technician

Atlanta Gas Light
07.2024 - 01.2025

Security Officer

Securitas Security Services
10.2023 - 07.2024

Quality Control Data Technician

SHI
03.2022 - 10.2023

Pipeline Inspector

USIC/Con Edison
01.2021 - 02.2022

Project Assistant

ProSys
05.2020 - 01.2021

High School Diploma - undefined

Centennial High School

Computer Science And Programming

Gwinnett Technical College

Software Engineering -

General Assembly

Security+ Certification -

Comptia

Cloud Practitioner Certification -

AWS

Certificate -

OSHA 10

Arc Flash And Electrical Safety -

NFPA 70E 2024

Similar Profiles

CREATE PROFILE
Troi Harris