Joshua Randall
cullman,AL
Summary
Aspiring IT Support and Hardware Deployment professional currently enrolled in the Cyber Warrior Program at MyComputerCareer, with prior military leadership experience and strong hands-on troubleshooting skills. Experienced in Windows systems, desktop support, PC deployment, hardware troubleshooting, system imaging, upgrades, and migration support through technical labs and operational roles. Proven ability to communicate effectively with both technical and non-technical users, coordinate schedules, and deliver high-quality support in fast-paced environments. Strong fit for remote hardware refresh, Windows 10 migration, deployment, and desktop support roles.
Overview
9
9
years of professional experience
Work History
Lead Welder/Fitter
Fontaine Specialized
Springville, AL
04.2023 - 03.2026
- Interpreted technical blueprints and executed precision equipment assembly, demonstrating strong attention to detail transferable to hardware installations
- Performed troubleshooting and corrective adjustments to maintain production quality
- Maintained strict documentation and quality control standards
- Worked in deadline-driven environments requiring accuracy and efficient task execution
Superviser
Concrete Solutions
Leeds, AL
01.2021 - 04.2023
- Supervised 3-5 team members while coordinating schedules, workflow timing, and task assignments
- Communicated directly with customers and non-technical stakeholders regarding project timelines and expectations
- Ensured work completion met specifications, deadlines, and safety standards
- Developed strong customer communication and issue resolution skills, valuable for remote site coordination
Heavy Equipment Operator
Walmart Distribution Center
Cullman, AL
01.2017 - 12.2020
- Operated warehouse systems and logistics tools to track inventory and equipment movement
- Maintained accurate documentation and supported large-scale operational workflows
- Worked in high-volume environments requiring precision, communication, and adherence to procedures
Education
Cyber Warrior Program -
MyComputerCareer
04-2026
Skills
- Windows 7/10/11
- Windows Server 2008/2012
- Linux
- UNIX fundamentals
- Desktop support
- Laptop refresh
- PC imaging
- Workstation deployment
- Hardware upgrades
- Device swaps
- Peripheral support
- System migration
- Installation
- Active Directory
- TeamViewer
- Bomgar
- LogMeIn
- BMC Track-It
- Smart Service Desk
- Microsoft Office Suite
- LAN/WAN/WLAN
- TCP/IP
- DHCP
- VPN
- Network connectivity troubleshooting
- Windows 10 upgrades
- System configuration
- Software installation
- Backup monitoring
- System validation
- User support
- Schedule coordination
- Outage planning
- Remote support communication
- Customer service
- Documentation
- Hardware Refresh
- Windows 10 Migration
- Desktop Deployment
- Device Upgrades
- Technical Support
- End-User Communication
- Troubleshooting
- Team Collaboration
Relevant Hands On Training
Cyber Warrior Program, MyComputerCareer, 02/01/26, Present, Windows imaging and deployment labs, Hardware installation and workstation replacement scenarios, OS troubleshooting and upgrade workflows, Ticketing, escalation, and remote support tools, End-user issue resolution and documentation
Education Certifications
Cyber Warrior Program, MyComputerCareer, 02/01/26, Present, CompTIA A+, Network+, Security+, CySA+
Timeline
Lead Welder/Fitter
Fontaine Specialized
04.2023 - 03.2026
Superviser
Concrete Solutions
01.2021 - 04.2023
Heavy Equipment Operator
Walmart Distribution Center
01.2017 - 12.2020
Cyber Warrior Program -
MyComputerCareer